Host/hostess

2 months ago

Ottawa, Canada Marriott Ottawa Full time

**HOST/HOSTESS**
**Reports To**:Food and Beverage Operations Manager

**BE PART OF MARRIOTT OTTAWA’S FUTURE**

Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests. With 489 guestrooms, 36000 sqft of event space, 26th floor concierge lounge, SPIN Kitchen & Bar, a Starbucks and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.

Owned by InnVest Hotels, Canada’s largest owner & operator of hotels and focused exclusively on hospitality, Marriott Ottawa is preparing to begin a transformative, top to bottom renovation of all guestrooms, meeting and event space as well as all public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Know how to take care of people.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Brilliant”.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Greet and seat all guests entering the restaurant.
- Explain/ tour the buffet with all guests.
- Allocate seating of guest so as to balance the number of tables for each section.
- Responsible for the daily total guest count. Communicate all BEO’s to manager at beginning of each shift.
- Inspect equipment and linen supply in room to see that everything is in order.
- Check and assist in service to see if guests are satisfied.
- Report any difficulties, compliments or complaints to the Outlets Manager.
- Read, maintain and make entries in the daily log.
- Ensure cleanliness, maintenance and order of menus and wine lists.
- Ensure the appearance of the room is according to floor plan, with tables and chairs lined up.
- Check the cleanliness of carpets, furniture, windows, curtains and walls within the restaurant prior to the service commencement.
- Answer the telephone courteously and professionally.
- Thank all guests and encourage their return when leaving the restaurant.
- Provide guests with information about the hotel.
- Stock host/hostess station and server stations with pens, toothpicks, candies and other supplies.
- Help transition of shift change and resetting of tables for new meal period.
- Communicate with next shift any pertinent information, pass-ons.
- Follow all Marriott policies and procedures as outlined in hotel manual.
- If any of the scheduled Hosts are late or phone in sick, inform the Outlets Manager.
- Forward shift cover counts to Managers at end of shift.
- Communicate with kitchen and bar regarding number of reservations, large walk-ins, daily specials and out of stock items.
- Other reasonable duties as required.

**JOB SPECIFICATIONS**:

- **Education and Experience**_
- Post-secondary diploma or Hospitality/Management certificate.
- Previous experience as a host/hostess in a hotel restaurant or similar environment.
- Previous customer service experience.
- **Skills and Abilities**_
- Must be available to work variable shifts (days, evenings, weekends and holidays).
- Able to work in a fast-paced environment and to multi-task.
- Bilingualism required (French & English).
- A team player with a genuine desire to please each guest.
- Excellent communication and organizational skills required.
- Able to work independently and under pressure.
- Must be polite and well groomed with good telephone etiquette.

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospital

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