Warehouse Supervisor

2 weeks ago

London, Canada Mission Thrift Store Full time

_________________________________________***

**ROLE TITLE: Warehouse Supervisor**

**Reports to: Store Manager**

**Location: North Location 2020 Hyde Park Road, London, ON**

**Status: Full Time**

**DATE: May 2024**

**Role Objective**
The Warehouse Supervisor must have strong relational qualities and be able to train volunteers to
effectively work in the receiving area. The Warehouse Supervisor must reflect Christ in his/her
behaviour and be vibrant, passionate and have an entrepreneurial spirit. He/She must understand the
needs and wants of a thrift store customer and be able to motivate volunteers to deliver exceptional
customer service. The Warehouse Supervisor must understand inventory control, pricing, separation of
duties, delegation, marketing, advertising, and financial management. He/She will work with the Store
Manager to maximize production and sales floor success by modelling the excellent work ethic and
promoting cleanliness in the store. He/She will be called upon to operate and run the store in the
absence of the Store Manager.

**Organization**:
BFM (London) Enterprises Society (Mission Thrift Store) is a Non-Denominational Christian
Organization whose Mission is: “Serving to place the Word of God worldwide in partnership with the
Bible League of Canada”. Mission Thrift Store depends on donations from the community and the
work of our volunteers. Mission Thrift Store sells good used products to raise money to place the
Word of God worldwide as well as supply the region of London-Middlesex with clean affordable
goods.
Mission Thrift Store is a busy not for profit store with two locations; one in North London (2020
Hyde Park Road) which was established in 2012 and a new location which opened in the fall of
2021 in South London (784 Wharncliffe Road South). We are a diverse, friendly, and fun community
that thrives because of the work of over 120 volunteers and a few paid staff.

**Reporting**:
The Warehouse Supervisor reports directly to the Store Manager.

**Responsibilities**:

- Ensure the receiving and production area is clean and meets safety standards.
- Resolve any customer issues or concerns that may arise while ensuring customer

satisfaction.
- Communicate clearly and effectively with volunteers and staff.
- Monitor donated items and ensure they are ready to be sorted and priced daily.
- Schedule and manage volunteers to serve in the receiving area.
- Maintain excellent donor relations through courteous and helpful interactions.
- Be familiar with and utilize the donations software and Loyalty Points program. Be able to

train other volunteers on the donation program and be a champion for promoting this
program.

**Other Responsibilities**
- Occasionally lead daily devotions and prayer with volunteers.
- Ability to lift 50 lbs. without assistance.
- Bending and twisting and standing for long periods of time.
- Must be able to work a flexible schedule that includes occasional evenings and weekends.
- Be able to open and close the store unsupervised.

**Skills**:

- The Warehouse Supervisor must demonstrate the following skills:

- Strong interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Good conflict resolution skills.
- Be organized and neat.
- Effective verbal, written and listening communication skills
- Computer skills and ability to operate Office programs.
- Time Management skills.

**Personal Attributes**
- The Warehouse Supervisor must maintain strict confidentiality in performing his/her duties
and must demonstrate the following personal attributes:

- Be honest and trustworthy.
- Be respectful.
- Be flexible.
- Demonstrate sound work ethics.

**What you can expect from us**:

- Competitive Compensation
- Salary range - $36,000 - $46,000 yearly
- Mutual flexibility, trust, and safety in the workplace.
- Fun, upbeat, and welcoming environment.
- Encouragement to explore and work in areas that interest you (but we all have tasks that we

do not love).
- A three-month probation period with regular feedback to assess your direction and skills.
- Staff perks that come with working in a thrift store environment.
- Lunches, snacks, coffee, homemade cooking, stuff from people’s garden.
- Staff Discount of 25% off all merchandise.

All applicants must submit a resume or cover letter. Submissions can be made in person or via
will be contacted. We thank all others for their interest.

**Appointment**
Upon appointment the Warehouse Supervisor will sign an Agreement with the local Mission Thrift
Store. The Warehouse Supervisor will be required to abide by the policies and procedures of
Mission Thrift Store.

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