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Information Technology Specialist

4 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:03/19/2024
**Req ID**: 36599
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Info & Instructional Tech Services
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00029549

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of TorontoScarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

**Your opportunity**:
**Your responsibilities will include**:

- Responding to service requests in a timely fashion
- Following-up with end-users on outstanding technical issues
- Troubleshooting routine hardware/software issues
- Introducing variations to established practices to resolve end-user issues
- Providing detailed explanation on computing procedures
- Creating and editing support documentation

**Essential Qualifications**:

- Bachelor Degree in computer science or a related field, or equivalent combination of education and experience.
- Minimum three years related experience in years in a heterogeneous Windows and Mac OS environment
- In-depth knowledge of a wide range of computer software and hardware including Macintosh and Windows, peripheral equipment, mobile devices and network hardware.
- Demonstrated experience in installing, configuring, troubleshooting and repairing computers (PCs and MACs) and mobile devices, including setting up wireless access
- Experience in performing basic troubleshooting with multi-function printers
- Knowledge of network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with end-points
- Must have solid troubleshooting and analytical skills
- Proven customer service experience.
- Strong commitment to high-quality service.
- Excellent verbal and written communication skills.
- Ability to communicate effectively and patiently with both naive and sophisticated users.
- Strong analytical and problem-solving skills.
- Strong time management and organizational skills.
- Ability to work effectively independently and as part of a team
- Demonstrated initiative and ability to learn new skills and work independently.
- Demonstrated flexibility and ability to adapt quickly in a constantly changing high-pressure environment.
- Ability to exercise good judgment, discretion and tact.
- Must also show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

**Assets (Nonessential)**:

- Familiarity with Service Now, ADDIGY, Kace and TeamViewer
- ITIL foundations level certification
- Familiarity with the University environment, governance, and policies

**To be successful in this role you will be**:

- Accountable
- Communicator
- Motivated self-learner
- Problem solver
- Procedural
- Team player

NOTE:

- A full job description is available upon request from the UTSC HR Office.

**Closing Date**: 03/28/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)
**Recruiter**: Kyla Kara Hewitt

**Lived Experience Statement