Medical Administrator

1 month ago

Toronto, Canada University of Toronto Full time

**Date Posted**:09/05/2023
**Req ID**: 33775
**Faculty/Division**: Vice-Provost, Students
**Department**: Health and Wellness
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00022020

**Description**:
**About us**:
Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Consisting of an interdisciplinary team of health professionals and support staff, Health & Wellness at the University of Toronto aims to support graduate and undergraduate students in reaching their academic goals, engage students in their development and learning, and support their health and well-being by providing health education, clinical and consultation services. Health and Wellness (HW) provides counselling to students with a wide range of concerns ranging from relationship problems to debilitating depression and anxiety, suicidal and/or homicidal ideation, post-traumatic stress, and eating disorders.

**Your opportunity**:
Under the direction of the Assistant Director, Administrative & Clinic Operations, the Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations.

**Your responsibilities will include**:

- Probing for information to establish needs
- Providing detailed information on clinic procedures and protocols
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Scheduling appointments
- Updating and maintaining patient charts
- Handling fees or fines and issuing receipts on a limited basis

**Essential Qualifications**:

- College Diploma in medical administration or an equivalent combination of education and experience.
- Minimum two years related experience working in a medical clinic, preferably in a multidoctor and multi-disciplinary office.
- Experience with medical booking/billing software required, Accuro Electronic Medical system preferred.
- Knowledge of medical terminology required.
- Ability to manage a multi-line telephone system; telephone etiquette.
- Strong interpersonal, communication, and organizational skills.
- Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
- Strong customer service orientation.
- Strict respect for confidentiality is essential. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).
- Ability to problem solve under stressful circumstances and in a limitedtime frame.
- Ability to work calmly and accurately under frequent demanding periods of pressure in a front-line setting.
- Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner.

**Assets (Nonessential)**:

- Experience in a mental health clinic.
- Experience with virtual care platform such as Zoom for Healthcare, Medeo, OTN

**To be successful in this role you will be**:

- Approachable
- Courteous
- Efficient
- Multi-tasker
- Tactful

**Closing Date**: 09/19/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Part-Time** This is a part-time, 80% FTE role. Flexibility to work shifts (including evenings), some overtime on weekdays and weekends may be required.**
**Job Category**: Administrative / Managerial
**Recruiter**: Anita Chooraman

**Lived Experience Statement

  • Medical Office Administrator

    4 days ago

    Toronto, Canada Harbourfront Medical Full time

    You will have an exciting opportunity to work and consult with an energetic team that includes family doctors, walk-in doctors, chiropractor and RMTs. Duties will include but not limited to answering phones, booking appointments, and charging patients for services. Clinic is open 8am to 8pm on weekdays and Saturdays 10-4. CHS EMR Advantage experience is...

  • Medical Office Administrator

    1 week ago

    Toronto, Canada Compass Medical Clinic Full time

    Compass Medical Clinic is a family medicine primary care clinic located in North York. We looking for a motivated and hardworking medical office administrator to join a highly effective and cohesive team. The clinic is a high-volume clinic so the applicant should be able to work efficiently and handle significant multitasking. This clinic uses multiple...

  • Medical Administrative Assistant

    7 days ago

    Toronto, Canada Bloor Medical Clinic Full time

    Family Physicians office looking for dedicated medical administrative assistance with PS Suite experience. **Salary**: From $24.00 per hour **Benefits**: - Dental care Schedule: - 8 hour shift Work Location: In person

  • Medical Receptionist

    1 month ago

    Toronto, Canada Harbourfront Medical Full time

    Harbourfront Medical is currently looking for a motivated and professional Receptionist to join our multi-disciplinary team. Harbourfront Medical is located by the Toronto Waterfront, 5 minutes walk from Union Station. You will have an exciting opportunity to work and consult with an energetic team that includes medical family and walk-in doctors,...

  • Medical Receptionist

    4 weeks ago

    Toronto, Canada GSH Medical Full time

    We are looking for a Medical Receptionist for our Liberty Village location located conveniently around Bathurst and King. You will be directly assisting our Family Practice and Walk-In. **In addition to hands on responsibilities on the front desk, Typical duties will include**: - Greeting patients in a professionally and efficient; - Answer phones and...

  • Medical Receptionist

    1 month ago

    Toronto, Canada GSH Medical Full time

    We are looking for a Medical Receptionist for our Forest Hill location located conveniently at Eglinton Ave West & Bathurst. You will be directly assisting our Chronic Pain specialists and their patients. GSH Pain Management clinics provide a wide array of treatments and services to help patients suffering from many different conditions that cause chronic...

  • Medical Assistant

    4 days ago

    Toronto, Canada Appletree Medical Group Full time

    **Medical Assistant - Toronto, Ontario** **Who We Are**: **Appletree Medical Group **is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and...

  • Instructor of Medical Office Administrator

    2 days ago

    Toronto, Canada Pharma-Medical Science College of Canada Full time

    Pharma-medical Science College of Canada (Pharma-Medical) is one of North America’s leading educational institution dedicated to training healthcare professionals and helping students achieve their career goals in healthcare sectors. Pharma-Medical is registered as a private career college under the Private Career Colleges Act 2005 in the province of...

  • administrative assistant, medical

    1 month ago

    Toronto, Canada Immigration Medical Examiners Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHospital/medical facility or clinicTasksCoordinate the flow of informationInterview patients to obtain case historiesOpen and distribute regular and electronic incoming mail and other materialSchedule and confirm appointmentsComplete insurance and...

  • Medical Receptionist

    3 weeks ago

    Toronto, Ontario, Canada Skin Vitality Medical Clinic Full time

    Medical Receptionist (Full-Time) Skin Vitality Medical Clinic We are seeking an enthusiastic Medical Administrator to join our team _ MUST BE AVAILABLE FOR DAYS, EVENINGS AND WEEKENDS. _Skin Vitality Medical Clinic is the Provider of Botox , Juvéderm , CoolSculpting , PRP Hair Restoration, Sculptra , EMSculpt and Fraxel in Canada with 13 Locations in...

  • administrative assistant, medical

    1 month ago

    Toronto, Canada Immigration Medical Examiners Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHospital/medical facility or clinicTasksCoordinate the flow of informationInterview patients to obtain case historiesOpen and distribute regular and electronic incoming mail and other materialSchedule and confirm appointmentsComplete insurance and other claim...

  • Medical Cardiac Lab Office Administrator

    6 days ago

    Toronto, Canada HART MEDICAL SERVICES INC Full time

    Should have minimum 1 year experience in a busy Cradiac Or Ultrasound Lab - Ability to multitask and thrive in fast paced environment - Proficient in English - Skills Priortizing & Scheduling - Experience working in a busy diagnostic ultrasound or cardiac labs - Excellent with Microsoft Office (Excel and Word) - Should be fully conversant with patient...

  • Medical Cardiac Lab Office Administrator

    6 days ago

    Toronto, Canada HART MEDICAL SERVICES INC Full time

    Should have minimum 1 year experience in a busy Cradiac Or Ultrasound Lab - Ability to multitask and thrive in fast paced environment - Proficient in English - Skills Priortizing & Scheduling - Experience working in a busy diagnostic ultrasound or cardiac labs - Excellent with Microsoft Office (Excel and Word) - Should be fully conversant with patient...

  • Medical Cardiac Lab Office Administrator

    8 hours ago

    Toronto, Canada HART MEDICAL SERVICES INC Full time

    Should have minimum 1 year experience in a busy Cradiac Or Ultrasound Lab - Ability to multitask and thrive in fast paced environment - Proficient in English, multilingual, must have knowledge of spoken Tamil - Skills Prioritizing & Scheduling - Experience working in a busy diagnostic ultrasound or cardiac labs - Excellent with Microsoft Office (Excel and...

  • Medical Receptionist

    4 weeks ago

    Toronto, Canada Immigration Medical Toronto Full time

    **Roles and Responsibilities** - Daily patient intake and registration - Answer and respond to telephone calls with professionalism (Patient bookings, follow up calls - Monitors, tracks and follows up with patients to schedule incomplete and outstanding treatment - Collect payment from patients at the end of visit - Manage patient bookings/referral processes...

  • Medical Administrator/receptionist

    1 month ago

    Toronto, Canada St. Clair Medical Full time

    St. Clair Medical is looking for a Medical Receptionist to join our team. We are a busy family practice clinic location at Yonge and Davisville in Toronto. We are looking for a dependable and trustworthy team player to work in our fast-paced environment. Both part time and full time opportunities available. **Qualifications/Skills**: - Experience using...

  • administrative assistant, medical

    1 month ago

    Toronto, Canada REXDALE MEDICAL CLINIC Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksInterview patients to obtain case historiesSchedule and confirm appointmentsComplete insurance and other claim formsMaintain filing systemOrder supplies and maintain inventoryDetermine and establish office procedures and routinesEnter and format...

  • Medical Cardiac Lab Office Administrator

    6 days ago

    Toronto, Canada HART MEDICAL SERVICES INC Full time

    Should have minimum 1 year experience in a busy Cradiac Or Ultrasound Lab - Ability to multitask and thrive in fast paced environment - Proficient in English, multilingual, must have knowledge of spoken Tamil - Skills Prioritizing & Scheduling - Experience working in a busy diagnostic ultrasound or cardiac labs - Excellent with Microsoft Office (Excel and...

  • administrative assistant, medical

    1 month ago

    Toronto, Canada REXDALE MEDICAL CLINIC Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksInterview patients to obtain case historiesSchedule and confirm appointmentsComplete insurance and other claim formsMaintain filing systemOrder supplies and maintain inventoryDetermine and establish office procedures and routinesEnter and format electronically based medical...

  • Medical Assistant

    2 weeks ago

    Toronto, Canada Appletree Medical Group Full time $17

    Medical Assistant - 900 Albion Rd., TorontoWho We Are:Appletree Medical Group is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated...