Network Technician

3 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The people in this position are responsible for providing a high-quality reliable transmission-systems infrastructure for the campus network and its voice, data, and security/surveillance services. Each person participates in a progressive range of activities encompassing the installation, maintenance, and design of cabling media (coax, copper, fibre, etc.), telecommunication rooms and physical security systems.

This position is performed on campus.

**Responsibilities**:

- Installation, testing, maintenance, and removal of cabling inaccordance with established vendor, industry, and UW standards
- Installation, troubleshooting, maintenance of hardware as per work-order specifications
- Documentation of installation and repair work for billing management
- Pro-actively monitor for potential issues and make recommendations for remediation
- Contribute to the planning and design of installation work
- Advise clients on the costs for move/add/change requests
- Install and maintain security/surveillance systems and advise clients on their function and use
- Install and maintain physical access control systems and advise clients on their function and use
- Performs hardware diagnostic testing to verify proper installations
- Configuration, testing, maintenance of assigned hardware and software
- Diagnoses reported problems and determines cause in hardware, software, and or user action and completes repairs appropriately
- Work with vendors to diagnose and resolve problems and co-ordinate and install upgrades to system components
- Participate in an on-call rotation

Qualifications:

- College degree or equivalent combination of education and/or experience
- 2 or more years’ experience installing, and troubleshooting physical cable distributions (copper and fiber cabling)
- 2 or more years’ experience installing, and troubleshooting access control systems
- 2 or more years’ experience installing, and troubleshooting intrusion detection and video surveillance systems
- Must possess excellent interpersonal, customer service, communication (oral and written), problem solving, analytical, and time management skills
- Outstanding detective and investigative skills with the ability to identify and diagnose complex, non-intuitive technical problems as well as demonstrated ability to interact with a wide variety of clients under stressful conditions is an asset
- Must be able to document and follow procedures
- Must have excellent customer service skills
- Must have a valid G driver’s license
- Must be able to lift and carry (up-to 50lbs), work at a desk, and on a ladder

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

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