Case Manager, Welcoming Streets

4 weeks ago

Oshawa, Canada Durham Community Health Centre Full time

**Job Posting
**Position Title: Case Manager, Welcoming Streets (2 positions)**
**Employment Status: Contract Full-time until March 31, 2025**
**Position Status: This is a Bargaining Unit position. All terms and conditions of the collective**
**bargaining agreement apply.**
**Hours of Work Schedule**:35 hours/week (1 FTE) [days/evenings and weekends may be required]
**Salary Range**:Annualized salary range $49,206 - $59,355, commensurate on skills and experience, plus
participation in HOOPP
**Position Reports To: Manager, Health Promotion & Community Development Services**
**Location: 115 Grassmere Ave., Oshawa; this position requires travel to provide services in the**
community and at all DCHC sites (Oshawa, Clarington, Whitby, Ajax and Pickering)

**Organization**
**Durham Community Health Centre (DCHC) is a registered, charitable organization that provides**
integrated, accessible, and equitable community-based primary care, wellness services, and health
education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients
(i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive
not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the centre of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic
Plan, Theory of Change, Brand, Client Stories and Resources.

**DCHC’s 2023 - 2026 Strategic Goals**
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority

Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

**Position Overview**

The **Case Manager, Welcoming Streets** is responsible for the provision of individualized case management
Region’s Street Outreach Strategy.

**Oshawa Location Child, Youth & Family Clinic Pickering Location 1-877-227-3217**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

Additionally, the Case Manager, Welcoming Streets will collaborate within an interdisciplinary team of
health professionals across the community network that influence the health environment targeted to
clients, as well as within the Agency’s team structure, in support of goals that align with and achieve the
Agency’s strategy, Mission, Vision and Values.
This program supports vulnerable individuals in Durham Region. Unsheltered individuals are often
struggling with complex issues, such as poverty, mental health and addiction, homelessness, and who are
disengaged from the health and social service system.

**Key Responsibilities**
**Outreach Services**
- Deliver outreach services, including support, education, and referrals in a variety of venues

frequented by at-risk individuals across the region, including parks, streets, businesses, libraries,
and community agencies.
- Able to deliver mediation and conflict resolution techniques.
- Act as an advocate by aiding in accessing food, housing, and financial assistance resources, as well

as addictions and mental health supports.
- Assist in the development, implementation, and evaluation of the program
- Identifies and connects at-risk individuals and families who are homeless or at risk of

homelessness with housing supports.
- Provides outreach services that engage people by assessing client’s needs while using the meeting

people where they are at approach.
- Promotes partnerships with local service providers to ensure optimal service delivery to clients
- Builds and maintains a network of positive working relationships with other community service

providers, professionals, community groups, and landlords, to coordinate program delivery and to
ensure effective referrals and a continuum of care.
- Represents the program and DCHC in external meetings and committees
- Provides the necessary resources and supports to stabilize clients housing and enhance housing

retention.
- Develops and coordinates client service plans which include the provision of tools and supports

to sustain their housing and prevent homelessne

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