Shelter Manager

**Cornerstone Community Association (CCA)**

**Job Posting**

**March 20th, 2024**

**Position**:Shelter Manager

**Position Reports To**:Executive and Program Director

**Department**: Shelter Program

**Remuneration: $66,104.25- $83,046.76 **Salary & Benefits

**Hours of Work**:F/T weekdays, flexible hours, and On-Call

**Purpose of Position**:
As a member of the management team, this is a leadership position responsible for the safe and effective delivery of the Emergency Shelter Program and services in accordance with the values and philosophy of Cornerstone Community Association which is a faith-based, charitable, non-profit organization.

**a) Required Qualifications**:

- Completion, and maintenance of, an Enhanced Reliability Screening from Correctional Service Canada
- Driver’s License with own vehicle/insurance

**b) Minimum Experience**
- A minimum of five years of progressive supervisory, managerial, and human resources experience in a social services or human services organization.

**c) Minimum Education**
- A Baccalaureate Degree in a directly related field such as Human Resources or Social Work
- Current First Aid and CPR

**Other Applicable Qualifications/Experience**:

- Demonstrated leadership skills.
- Previous experience and knowledge of Employment Standards, Occupational Health and Safety, Human Rights Legislation
- Strong administrative and organization skills
- Case Management experience
- Excellent communication and documentation skills
- Health and Safety Certification
- Crisis Prevention & Intervention Training
- Solution Focused Interviewing skills
- Experience facilitating meetings& teambuilding.
- Excellent counseling knowledge and skills
- Excellent skills with computer programs and keyboarding
- Experience working in a unionized environment.

**d) Physical Demands**
- Standing/walking for long periods of time.
- Bending, stretching, pushing, pulling, and reaching.
- Keyboarding, sitting.

**e) Environment**
- Institutional setting; Emergency Shelter facility, Federal Corrections and Housing programs.

**Hours of Work**
- 40 hours per week, weekdays with flexibility required based on Program needs.
- Emergency back-up coverage in Shelter as required.
- On-call responsibilities during non-work hours

**Key Duties & Responsibilities**:
**Program**
- Directly oversee Shelter Program supervision through close daily involvement in all aspects of program operations.
- Oversee Shelter Program Case Management Delivery Model.
- Schedule, prepare and facilitate regular staff meetings.
- Daily inspect the workplace for cleanliness and safety.
- Work closely with the Kitchen Manager, Maintenance Supervisor, Housing Program Staff, Outreach Program Staff, and CRF Staff to achieve cohesive program delivery.
- Design and implement new service delivery models when required.
- Manage in-kind donations such as clothing and gifts.
- Attend meetings in the community or with the Region of Durham etc. as delegated by the Program Director.
- Design and implement work schedules.
- Order, stock, and maintain program supplies/products inventory.
- Develop and maintain close working relationships with community partners.
- Be available to work flexible hours as required.
- Provide back-up support for Emergency Shelter (ES) staff, including assisting in crisis situations, relief ES deskwork, including overnight shifts and any other situations as required.
- Represent Cornerstone at public functions, conferences, etc. as required.
- On-call responsibilities
- Other duties as assigned.

**Supervision, Administration and Human Resources**
- Assist in hiring, job evaluation, scheduling, work performance management, discipline, labour relations and human resources administration.
- Ensure complete orientation training for new staff.
- Ensure the Shelter Program meets all applicable legislative standards i.e. Durham Region Hostel Standards, Employment Standards, Occupational Health & Safety, Public Health, Fire Code, Human Rights Code, etc.
- Assist supervisor in developing annual Shelter Program staff training plan.
- Documentation and tracking of activities related to training and staff development.
- Management member of the Joint Health and Safety Committee when required.
- Oversee HIFIS database program and case management systems.
- Oversee employee time sheets administration.
- Assist Accounting Department and Program Director in annual budget process.
- Assist Program Director in submissions to funders as required.
- Supervise placement students from partnering post-secondary institutions as required.
- Update Program policy manuals as necessary.
- Document and track activities related to staff meetings.
- Track and maintain outcome statistics as required and provide reports to Region as required.
- Ensure standards are met to maintain confidentiality of all resident information, files, and statistics.
- Ensure Program meets all applicable legislative, funder, and CCA standards.
- Demonstrate daily du