Customer Service Representative
6 months ago
Customer Service Representative - Barbeque Pro Inc
**Only interviewing applicants based in Ottawa.**
Are you an experienced customer service professional seeking a fulfilling remote role? We're looking for passionate individuals to join our customer service team at Barbeque Pro Inc
**Job Description**:
**Responsibilities**:
- Respond promptly and courteously to incoming inquiries across multiple channels.
- Utilize CRM software to manage customer interactions and update profiles.
- Collaborate closely with other departments to address inquiries and streamline processes.
- Address customer inquiries and complaints with empathy and professionalism.
- Identify opportunities for improvement in customer service processes.
- Maintain organization in managing customer interactions and documentation.
- Demonstrate excellent verbal and written communication skills.
Qualifications:
- Strong proficiency in using CRM software for customer management.
- Excellent organizational skills and exceptional communication skills.
- Ability to work independently and as part of a collaborative team.
- Minimum of 3+ years of experience in customer service.
- Previous experience with CRM software and handling inquiries across multiple channels.
**Location**:
**Salary**:
$23-$26 /hr
How to Apply:
Closing Note:
**Job Types**: Full-time, Seasonal
Contract length: 8 months
Pay: $23.00-$26.00 per hour
Expected hours: 45 per week
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- On-site parking
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Retention bonus
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: Hybrid remote in Stittsville, ON K2S 2Z9
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