Operations Specialist

**Now Hiring - Entry Level - Operations Specialist (Track & Trace)**

Wellington Group of Companies, the fastest growing company in the transportation/logistics industry, is seeking a motivated individual looking to grow their career. This is an excellent opportunity to get your career on the fast track to success with a ton of room to advance in a variety of different positions.

Wellington has an industry leading company culture which has resulted in excellent retention among our staff and fleet of professional drivers. If you want to surround yourself with energetic, competitive, hardworking people who have a passion for success then Wellington is your future home.

**It is working a continental “4 on 4 off” shift, working 12-hour shifts (including one hour lunch). It will be an 8 AM to 8 PM shift.**

**What you need**:

- Prior Transportation Knowledge
- Geographical knowledge (Continental USA, Mexico and Canada)
- Experience with Calculating transit time based on mode of transport (asset but no required)
- Strong Organizational and Time Management skills
- Strong Communication of English Language (read/write/verbal)
- Attention to detail when completing documentation
- Ability to work with mínimal supervision
- Strong Customer service focus
- Ability to adapt to change in a fast-paced environment
- Demonstrate good judgement
- Ability to problem solve and improve processes

**About the Role**:

- Tracking and Tracing (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
- Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)
- Order Entry/Contracting (inputting freight details to facilitate the movement of our customer’s freight)
- Coordinate and monitor shipment bookings with Wellington offices and other services providers
- Confirm and monitor shipments picked up from various client locations
- Verify accuracy of shipping documents received from client.
- Enter shipment details into Fleet Management System
- Work with client to resolve any discrepancies
- Arrange pick-up of shipments from and to the USA as well as within Canada.
- Follow-up on shipments ready date, shipment status and communicate with carriers, client customers and third-party service providers
- Monitor imports into Canada and follow up on Customs Release and delivery as required
- Follow up on all shipments through to delivery; obtain POD copies for all shipments and update the customer
- Provide quotations to client (as required)

**What we provide**:

- 4 on 4 off shift - 12-hour shifts - 8AM - 8PM (one hour lunch)
- Competitive pay
- Bi-weekly pay/Direct Deposit
- Annual Performance Reviews
- Benefits (after 90 days of employment/company pays 50% of monthly premium)
- Excellent company culture with group events and a positive atmosphere.

Reach Mike Zelek and Jessica Mata to discuss our available positions

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Puslinch, ON N0B 2J0: reliably commute or plan to relocate before starting work (required)

Work Location: In person