General Manager

4 weeks ago

Toronto, Canada Silver Hotel Group Full time

**General Manager**

**Location**:Downtown Toronto, ability to travel to various Hotels within the portfolio

**Pantages** is currently recruiting for a **General Manager**Reporting to the Corporate Director of Operations, the General Manager will be responsible for the operation and management of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations. This role involves strategic planning, staff management, and operational oversight across all departments—from front desk operations and housekeeping to food and beverage, and sales.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Operational Management
- Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. The GM ensures operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements.
- The Pantages Hotel's unique structure, where the hotel is part of a condo corporation, adds an interesting dynamic to its management. The General Manager (GM) in this case has a critical role in overseeing the relationship between the hotel and the condo corporation, ensuring smooth operations for both entities. The GM’s role on the Condo Corporation (Condo Corp) board involves contributing to the decision-making process regarding the building’s operations and maintenance. As a member of the board, the GM would have to represent the hotel’s interests while balancing the needs of the condo residents and other stakeholders. The GM will need to effectively liaise with the Condo Corp’s property manager to ensure smooth communication and resolution of any issues that may arise between the hotel and the condo units.
- Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
- Drive the corporate culture, personifying it in daily interactions with both guests and team members.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.
- Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute.

Financial Oversight
- Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning. The GM reviews financial reports, works to maximize revenue, controls expenditure, and improves profitability.
- Proactively oversee the operations of all departments to maximize financial performance of the hotel and continually challenge the team to be the best.
- Participate in the development and execution of short and long-term financial budgets and operational goals for all departments of the hotel, with a strong ability to drive the top line and a keen eye for cost control, productivity, and profitability.
- Work with revenue management resources to develop and implement strategies to grow business.

Staff Management
- Lead and manage the hotel staff, including recruitment, training, and performance evaluation. The GM must cultivate a productive work environment and ensure staff adherence to hotel standards, values and culture.

Guest Satisfaction
- Ensure high levels of guest satisfaction by improving the quality of customer service. This includes handling guest complaints, fostering a guest-centric culture among staff, and maintaining high standards of hospitality.

Sales & Marketing
- Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
- Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.
- Actively participate in the sales process with property sales team and regional sales resources, including strategy, tours, and customer relations.

Strategic Planning
- Engage in long-term planning by setting overall goals for the hotel, including sales targets, cost management strategies, and comprehensive development plans for property and services.
- Participate in develo

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