Host / Hostess

2 months ago

North York, Canada The Port Tavern Full time

**About us**:
We welcome you to the culinary adventure of a lifetime at McEwan Group's newest restaurant, Portside Tavern (“The Port”), which is opening in Thornbury

Inspired by the culinary genius of Canada's legendary chef, Mark McEwan, our group has been redefining dining experiences for over four decades With a legacy built on innovation, exquisite quality, and impeccable taste, we're thrilled to bring our expertise to Thornbury's vibrant food scene once again.

Set in the picturesque landscapes of Thornbury, our exclusive new restaurant is poised to redefine the fine dining experience. Following in the footsteps of McEwan Group’s acclaimed Fabbrica Thornbury, known for its Rustic Italian Cuisine, this culinary gem is a testament to our commitment to excellence, promising to leave you yearning for more.

Join our dynamic team and embark on a journey of professional growth and learning. As a part of The McEwan Group, you'll be part of a legacy that continually redefines the gastronomic landscape. The possibilities for shaping your career are boundless, from our diverse fine dining establishments to our premium grocery stores and bespoke catering services.

Are you ready to embark on this epicurean journey? Stay tuned for thrilling updates, send your resume, and get ready to make your mark on Thornbury's culinary scene as our new restaurant prepares to open its doors

Your responsibilities as a host/hostess will include, but are not limited to, the following.
- Welcome guests as they arrive, assist them with seating arrangements, and provide any necessary information about the venue, such as menu options or event schedules.
- Guide guests to their assigned tables or assist them in selecting seating arrangements based on their preferences and the availability of tables.
- Maintain the management system, including recording bookings, confirming reservations, and allocating tables accordingly.
- Communicate effectively with servers, bartenders, and other staff members to ensure smooth operations and timely service.
- Respond to guest inquiries, address concerns, and provide information about the venue, menu items, special promotions, or events.
- Keep the hostess station and waiting area clean and organized, ensuring a welcoming environment for guests.
- Retrieve prepared food orders from the kitchen and ensure they are accurately matched with the corresponding table and order (i.e. food running).
- Clear out and then reset tables efficiently with clean linens, utensils, and condiments for incoming guests (i.e. bussing).
- Wipe down (polish) and sanitize tables and chairs to maintain cleanliness standards.
- Accommodate special requests from guests, such as seating preferences, dietary restrictions, or special occasions, with professionalism and courtesy.
- Maintain a waitlist during peak times, provide estimated wait times to guests, and manage seating arrangements to maximize efficiency and guest satisfaction.
- Proactively engage with guests to ensure their needs are met, and they have a positive experience, addressing any issues promptly and professionally.
- Promote special menu items, promotions, or events to guests, encouraging them to enhance their experience and increase revenue for the establishment.
- Coordinate with the relevant departments to distribute takeout orders.
- Any other responsibilities connected and ancillary to the job function assigned by the supervisor/manager.

**Requirements**:

- Excellent interpersonal and communication skills
- Strong customer service orientation
- Ability to remain calm and professional in fast-paced environments
- Organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of restaurant operations and menu items (depending on the establishment)
- Flexibility to work evenings, weekends, and holidays

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