Charter Flight Lead

4 weeks ago

Winnipeg, Canada Charter Connexions Full time

**Job Summary**

All charter department staff work extensively with flight followers, dispatch, flight ops management, cargo/ramp staff, customer care and the customer service teams at each individual company we represent.

Charter Leads prepare a package before every charter which includes customer and trip information. This package is given to pilots and ops staff to ensure trip requirements and details are clearly communicated.

**Responsibilities and Duties**

This position would be responsible and accountable for, but not limited to, performing the following range of duties;
- Answering customer inquiries about charter flights
- Building charter quotes for all requests/inquiries received
- Coordination with operations and crew scheduling to schedule charter flights
- Preparing detailed charter packages prior to charter departures
- Provide assistance to flight crews and ground staff to ensure smooth charter operations
- Checking in passengers at our Charter/FBO terminal
- Basic flight status monitoring and ongoing communication with customers through the course of a trip
- Maintain charter files for current and future customers
- Demonstrate a cooperative and positive attitude while working on all job tasks and provide assistance to others when needed

**Qualifications and Skills**
- Minimum Grade 12 education required
- Knowledge of Skyline Aviation software considered an asset
- Knowledge of Aviation / Airline products and services considered and asset
- Professional, responsive, with a positive work attitude, superior interpersonal skills; and a high level of commitment on-time performance is essential
- Strong verbal and written skills to communicate with all levels of the organization to consist of proper spelling, grammar, punctuation, and formatting of correspondence
- Resourcefulness and flexibility
- Experience in handling confidential or sensitive information
- Ability to think critically and act logically to evaluate situations and provide sound judgment
- Ability to qualify for Winnipeg Airport Authority Ramp Pass (RAIC)

**Benefits**

What we can offer you:

- $18-$24/hr starting wage (depending on experience level)
- Schedule will be a modified maximum work schedule which consist of a 4 days on / 5 off / 5 on / 4 off type rotation. It is built to allow for 2 weekends off per month. Your daily shift will average 10hrs per day, with the potential for overtime. You will work opposite one other Charter Flight Lead in this role.
- The Company provides benefits to permanent employees who work a continuous, minimum, thirty (30) hours a week. The benefits plan includes life insurance, accidental death & dismemberment, short and long term disability, dental, health and travel insurance.
- Company pension plan available (after 3 months of full-time employment)

Please send us a copy of your resume and we will contact the applicants we would like to pursue interviews with.

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: One location

Application deadline: 2023-04-28

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