Technician, Underwriting

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Reporting to the Team Leader, Technical Processing, you will be accountable for providing superior service in a processing role.
- Provide exceptional service to broker partners in all interactions.
- Contribute to the achievement of established service level agreements and operational service level agreements.
- Constantly meet expectations in terms of production and quality of work.
- Demonstrate an excellent understanding of underwriting guidelines and standard operating procedures, risk exposure factors, pricing structures, types of guarantees, reinsurance structures and hazards in order to assess risks. Classify and rate transactions.
- Ensure that insurance policies are priced according to company guidelines and that the rate is adequate in the relevant policy management system.
- Identify and escalate gaps in our systems such as case management system, and policy management systems, as well as help find opportunities for continuous improvement to maximize efficiency and broker experience.

**What do you bring to the role?**
- Completed high school diploma and relevant work experience.
- Preference will be given to applicants who have post-secondary credential (s) or the CIP designation.
- Preference will be given to applicants with experience in a commercial underwriting support position.
- Professional, friendly and courteous in all interactions, both with clients and colleagues.
- Ability to perform tasks well in a busy period and to maintain composure under pressure.
- Team spirit and ability to adapt well to a changing environment.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.

Salary range: $39,000 - $67,300

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1