Late Stage Collector

7 days ago


Burlington, Canada DLL Group Full time

DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our **Collections Team.** We are hiring an experienced **Late-Stage** **Collector**.

**Day to day**:
The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquires also represent a large portion for this position.

**Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence**:

- Meet standard measurements set for collection activity
- Maintain accurate and up to date paper and electronic customers files
- Interact with Dealers and cross-functional teams to resolve collection issues
- Use existing technology to identify delinquent customer accounts
- Provide buyout, payout and trade-up quotes to customers/vendors
- Make decisions within established guidelines and policies
- Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

**Responsible for the timely remittance of payments via paperwork**:

- Send letters, replacement invoices and necessary correspondence
- Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

**Coordination of transferring files to or from the Legal Compliance Department**:

- Prepare paperwork for equipment returns and refer to Asset Management
- Compile an Account Summary and recommendation for the Legal Compliance Department

**Support Collection Management team with cross functional team training**

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

**Essentials**:

- 3 to 5 years of commercial collections experience
- Bilingual (nice to have)
- Experience in the leasing industry preferred
- Proficient in MS - Word, Excel, Access, and Outlook
- Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
- Experience resolving and working through escalated and complex customer issues
- Ability to deliver exceptional customer service
- Excellent verbal, written and interpersonal communication skills
- Excellent planning and organizational skills with ability to prioritize work effectively
- Effective problem-solving, negotiation and time management skills
- Strong attention to detail
- Solid team player
- Ability to work in a very fast-paced environment with changing priorities
- Ability to work from home remotely/independently and in a virtual team environment

This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.

**Settling In**:
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

DLL is a global vendor finance company with more than EUR 30 billion in



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