Application and Infrastructure Analyst Ii

2 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:50933**

Bring your IT expertise to the City of Edmonton

**What will you do?**
- Collaborate with clients to ensure that systems and processes adhere to corporate standards and legislated requirements
- Create training strategies by working with vendors and the knowledge management team
- Perform complex end-to-end solution delivery and maintenance for small systems design, or enhancements to large systems (research, feasibility, impacts, design, development, testing, implementation, training, etc.)
- Conduct monitoring, analysis and reporting to ensure expected levels of service delivered to customers is achieved
- Evaluate software and hardware logs to identify, troubleshoot and resolve potential and existing issues
- Prepare and maintain various formal and informal documentation like Technical Assessments, Proposals, Status Updates, Service Support Summary Documents (SSSD) and Procedural Documents
- Maintain an ongoing awareness and understanding of new and enhanced technological development related duties

**Qualifications**:

- Degree in a related discipline and 4 year relevant experience**; OR**:

- Post secondary diploma in a related discipline and 5 years relevant experience **OR;**:

- 1 year related certificate and 7 years relevant experience

**Skills required for success**:

- Microsoft SQL Server, IIS 8.5 or higher, SQL Server Management Studio, SQL scripting, ASP.Net and SQL Server Reporting Services proficiency is required
- Experience supporting vendor developed solutions
- Awareness of emerging technologies and ability to present ideas, recommendations, and proof of concepts to senior stakeholders
- Ability to understand and use performance monitoring tools, procedures, and automated testing tools
- Ability to provide guidance, mentorship and direction to less experienced staff
- Ability to perform troubleshooting, solution delivery and maintenance of existing systems
- General knowledge and skills in a variety of technology(s) including knowledge of integration
- Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes
- Excellent interpersonal skills with a strong focus on customer service
- Demonstrated ability in managing priorities and workloads, consulting, and executing work assignments simultaneously is essential
- Must be able to work and communicate with all levels of technical staff, business users, vendors and management
- Build and maintain effective working relationships with all stakeholders - as part of that, be empathetic, a good listener and adopt team building and high performance attitude
- Ability to work under pressure in a team setting and with business and vendor personnel
- Be a self-learner who has the ability to identify knowledge gaps and develop approaches to fill those gaps

**Assets**:

- Experience with iNovah, Aperta, COBS, IcePay, TD Business Windows and CCURE
- Completion of CCURE administration certificate
- Automation experience and orchestration
- Experience in a public facing organization
- Familiarity with C#, JavaScript, VBScript, ASP.NET Web API, jQuery, Bootstrap, Web Services,.NET Core, Windows Forms, HTML5, CSS, and Azure
- Other technology specific certifications and diplomas related to the work
- Technical experience in a computing environment similar to the City of Edmonton
- Knowledge of City of Edmonton IT standards, architectural processes, and procedures

**Additional Information**:

- Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
- Alignment to our Cultural Commitments
- Alignment to our Leadership Competencies
- Applicants may be tested

**_ Up to 1 permanent full-time position_**

The weekly hours of work for this position are currently under review and may change in the future. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance

**Salary Range**: $51.171 - $65.301 (Hourly); $90,150.51 - $115,044.04 (Annually)

**Talent Acquisition Consultant**:AS/MM

**Classification Title**: Application & Infra Analyst II

**Posting Date**: Nov 1, 2024

**Closing Date**: Nov 15, 2024 11:59:00 PM (MST)

**Number of Openings (up to)**: 1 - Permanent Full-time

**Union**: CSU 52

**Department**: Open City and Technology

**Work Location(s)**: Century Place, 18th Floor, 9803 - 102A Avenue Edmonton T5J 3A3

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