Service Manager, Electrical

3 months ago

Vancouver, Canada Onni Group Full time

Step into the electrifying world of our electrical division, where each day brings new opportunities to innovate and excel. Join our team to immerse yourself in cutting-edge electrical projects, where your technical expertise will be sharpened and your problem-solving skills challenged. Make a meaningful impact by working alongside seasoned professionals in a collaborative environment, tackling diverse and intricate electrical systems that power the future and drive our success.

**Perks & Benefits**
- Competitive pay & a Comprehensive Benefits Package.
- Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team-building events
- Local discounts to restaurants, clothing stores, personal training, and more
- Free access to a fully equipped gym
- Friends and Family rates for our Hospitality brands.

What You Will Do:

- Lead, mentor, and supervise the electrical service team, including electricians and technicians.
- Ensure timely and efficient execution of all electrical service jobs, maintaining high standards of quality, safety, and compliance.
- Serve as the primary point of contact for clients, addressing their concerns, providing updates, and ensuring excellent customer satisfaction.
- Oversee project scheduling, resource allocation, and job costing to ensure profitable service operations.
- Enforce safety regulations and protocols to maintain a safe working environment, adhering to industry standards and legal requirements.
- Coordinate with suppliers and vendors for the procurement of materials and equipment, ensuring availability and cost-efficiency.
- Maintain accurate records of service activities, including work orders, time sheets, and project reports, providing regular updates to upper management.
- Assist in the preparation and management of budgets, monitor expenses, and ensure cost-effective operations.
- Identify training needs within the team and implement programs to enhance technical skills and professional growth.
- Assist in the development of strategies to grow the electrical service division, including identifying new business opportunities and expanding service offerings.
- Coordinate and manage the team’s response to electrical emergencies or urgent service calls, ensuring 24/7 availability as needed.
- Develop and implement quality control processes to ensure all work meets company standards and client expectations.
- Promote energy-efficient solutions and sustainable practices in electrical services to support the company’s environmental goals.
- Stay updated on local, state, and national electrical codes and ensure all services comply with the latest regulations and standards.

**What You Will Bring**:

- Certifications in service management (e.g., ITIL, PMP, or Six Sigma).
- 5+ years of experience in service management, with at least 2 years in a leadership role.
- Experience in managing teams, customer service, and operations.
- Background in the relevant industry (e.g., technical services, low voltage systems, automotive, etc.).

**Skills**:

- Strong leadership and team management skills.
- Excellent problem-solving and critical-thinking abilities.
- Knowledge of customer relationship management (CRM) tools.
- Ability to manage budgets, resources, and service level agreements (SLAs).
- Proficient in project management and service delivery best practices.

**About Us**:
In the heart of our operations lies a simple yet profound commitment: to serve and to excel. Omra Electric is more than a company; it's a community of dedicated professionals driven by a shared passion for innovation and customer satisfaction. From humble beginnings to becoming a beacon of electrical excellence, our journey is a testament to the power of quality workmanship and steadfast dedication. Empowering Your Space with Expert Electrical Solutions.

**How to Apply**
- We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted._

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