Dispatch / Customer Support

7 days ago


Regina, Canada StoreToDoor Full time

**Job Title: Customer Support Agent **- StoreToDoor Technologies

**Location**: Regina, Saskatchewan / Remote

**Position**:Full-time (Afternoon Shift)

**What We Are Looking For**:
**This person's primary duty is to ensure that our client's deliveries are completed on time and to ensure that we maintain accurate driver tracking and completion.**

This individual is also be operating CRM software and maintaining current client relationships as well as interacting with various divisions within the organization.

This person will also be expected to solve issues relating to the transportation process. Including but not limited to: Driver Assignments to ensure on-time arrival for pickups and deliveries.

**Responsibilities**:

- Provide all aspects of communication with drivers and clients to achieve customer success and satisfaction
- Learn the software systems to communicate effectively with incoming inquiries
- Gather and analyze information in a timely manner

**Requirements**:

- Problem-solving and troubleshooting skills
- Self-motivated and able to demonstrate a positive outlook
- Enthusiastic professional with a focus on customer success
- Must have a working computer or laptop
- Must have a smartphone
- Self-motivated and able to demonstrate a positive outlook
- Working on Afternoons/Remotely is preferred
- Dispatching experience preferred

**Job Types**:Full-time, Permanent

**Pay Range**: $18 - $20 per hour

**Schedule**:8-hour shift which could include evenings and weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Dispatch experience (preferred)

**Work remotely**:

- Initial training on-site with remote work
- Overtime pay available



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