Dispatch Coordinator

2 weeks ago


Regina, Canada Frontier Supply Chain Solutions Inc Full time

Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services. Courier Dispatching operations occur in ON, MB, and SK.

Frontier is seeking a Dispatch Coordinator in our Regina location to support our Client and Customer service needs in MB. Client support may be assigned to SK as needed.. As a Dispatch Coordinator, you will be responsible for coordinating and managing requests from customers and our team of drivers. Expectations are to consistently meet our customer needs, ensuring the accurate tracking and communication to all parties from pick up to final destination. The ability to work in a fast-paced, challenging environment is critical. This individual will be an integral part of the coordination of transportation and operations for Frontier contractors, company drivers and customers.

This is a permanent full time role from Monday to Friday. Shifts will be 8.00 hours in duration and may vary between the hours of 8:00 am to 5:00pm. The Dispatch Coordinator may be assigned the towns of both Winnipeg, MB and Regina, SK and their respective communities in the southern parts of each province.

This is a permanent full time role from Monday to Friday. Shifts will be 8.00 hours in duration and may vary between the hours of 8:00 am to 5:00pm. The Dispatch Coordinator may be assigned the towns of both Winnipeg, MB and Regina, SK and their respective communities in the southern parts of each province.
- Main responsibilities:_
- Communicating with our Warehouse Manager, Driver, and Clients regarding the status of our Clients inbound and outbound freight.
- Help with projects such as researching options or opportunities.
- Performing daily tracking and coordination activities including updating information to our dispatch system and notifying our drivers as new information is received.
- Identifying and resolving issues arising from drivers or company error regarding delivery, pick up, or transfer requests, escalate to management as necessary.
- Providing enhanced client customer service professionally and courteously.
- **Skills desired**:_

Excellent Customer service skills are required.
- Experience with external & internal Customer communication.
- Ability to problem solve in a timely manner.
- Must have the ability to prioritize daily tasks, which include routine and non-routine phone calls and web requests.
- Ability to multitask.
- Time management, can prioritize & action.
- Ability to get work done well & accurately.
- Experience with courier/city dispatching required.
- Knowledge of Winnipeg, MB and southern MB towns a big asset.
- Ability to use GPS or mapping programs a big asset.
- Ability to work in a fast paced environment
- Excellent computer skills. Can learn software easily.
- Education in Supply Chain Logistics or Warehousing are assets.
- Must be eligible to work in Canada.

Please send your cover letter and resume with details regarding compensation and availability for interview. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $17.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Why do you want this role and to work for our firm?
- Describe your dispatching experience
- What size of fleet were you dispatching? Who were your dispatching to?
- Can you reliability get to our location at 1055 Mackay Ave?
- Describe your knowledge of Winnipeg and Southern Manitoba towns.
- Can you legally work in Canada?

Work Location: In person

Expected start date: 2024-06-26



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