Reservations and Customer Service Agent

2 weeks ago

Etobicoke, Canada Jonview Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
- **Title: Reservations & Customer Service Agent (Bilingual)**:

- **Remote work available**

**Description**:
The incumbent will be responsible for passenger assistance & support, treatment of post travel complaints, reservation requests for our customers, requests for information on products and occasional overnight emergency phone coverage.

**Responsibilities**
- Provide passenger assistance
- Respond to complaints post travel
- Facilitate emergency cell phone coverage
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itinerary products and services from clients, and suppliers
- Build relationships with key clients and key suppliers
- Maintain high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Assist in the completion of any projects, as assigned

**Position Requirements**:

- Effective oral & written communication in **English and French or German** a must
- Effective oral & written communication Portuguese and Spanish is an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you available to work evenings and weekends?
- How would you rate your knowledge of Canadian Geography? Beginner, Intermediate, or Advanced?
- Are you legally entitled to work in Canada for the duration of your employment?
- Where are you currently located? This position is hybrid but includes working from our Toronto or Montreal office 1 day a week (if you are located in Toronto or Montreal).
- What are your hourly pay rate expectations? (The hourly pay rate for this position is $20.00)

**Experience**:

- Reservations: 2 years (preferred)
- Customer service: 2 years (required)
- tourism/hospitality: 2 years (required)

**Language**:

- French (preferred)
- German (preferred)
- Portuguese (preferred)
- Spanish (preferred)
- Italian (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9B 6K5

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