Slots Supervisor

3 months ago

Calgary, Canada Cash & Ace Casinos Full time

**Responsibilities**:

- The Slot Supervisor reports to the Senior Slot Supervisor for supervision of the gaming terminal operation.
- Ensure that gaming terminal personnel perform their described duties.
- Settle patron disputes based on technical recommendations.
- Ensure hand pays are made to jackpot winners.
- Initiate/witness jackpot wins and promote slot events.
- Conduct inquiries into patron claims or complaints and request a Technician when required.
- Ensure the Senior Slot Supervisor and AGLC are advised immediately of suspected theft or illegal activity.
- Process and pay TITO tickets over a value of $5,000.00.
- Perform duties of a slot cashier when required, floor attendant as well as covering staff breaks.
- Complete discrepancy reports.
- Ensure duties are performed in accordance with AML procedures.
- Unload and reload ATM’s and TRK’s.
- Complete balance of ATM’s and TRK’s.
- Count, verify and balance the Vault.
- Run at participating in Slot promotions.
- Payout of jackpots exceeding $10,000.
- Monitor and initiate all Slot Department initiatives including overseeing large winnings and ensuring the cage is running efficiently.
- Resolve guest disputes, machine malfunctions (in conjunction with AGLC), and resolve team member issues. See each issue through to its conclusion and keep clear communication with the Slot Supervisor.
- Report all operational issues to the Slot Supervisor or Slot Manager.
- Promote and maintain the highest levels of integrity and customer service.
- Ensure the Slot Department is operating efficiently and successfully in all areas.
- Ensure proper implementation of established policies and procedures.
- Work with security to ensure slot pulls are done safely and efficiently.
- Work with Supervisor to complete schedules and to schedule employee vacation time.
- Ensure outstanding guest service by responding promptly to guest needs and requests for service.
- Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and maintaining confidentiality.
- Continuously work to improve processes and service.
- Develop and mentor slot department’s team members, provide support, expertise, and motivation to all slot positions.

**Qualifications**:

- Strong leadership, organizational and customer service skills
- Customer service is paramount
- Criminal Record Check and current AGLC registration gaming license.
- AML Certification
- Acquire the “_Responsible Gambling_” Certification for Slot Machines & VLT’s (These courses can be achieved through the AGLC website at no cost).
- Working knowledge and ability to use Outlook, Word and Excel.
- Strong leadership and communication skills with ability to maintain good rapport between all departments and ownership.
- Professional demeanor and ability to approach situations in a tactful manner.
- Ability to work calmly under pressure and treat others with respect regardless of their status or position.
- Accept responsibility for own actions.
- A passion for providing excellent service and full alignment with the organization’s vision.
- Strong willingness to learn about guest needs and wants.

**Working Conditions**:

- Essential duties involve working with large numbers of people in an indoor environment. This position requires physical exertion including:

- Lifting up to 50 lbs.
- Climbing stairs, bending, crouching, lifting, pushing, pulling, twisting, stretching, and turning.
- Frequent walking and standing.

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