Field Service Technician I
5 months ago
Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Light & Wonder's (LNW) Field Service Technician will be responsible for maintaining standards set for lease products and project rollout as it pertains to Western Canada customers. As part of the Alberta Field Service team, this individual will be primary assigned as a Warehouse Technician, however will also be required to support our Field Service projects and initiatives.
Duties & Responsibilities- Perform daily Preventive Maintenance on assigned LNW owned equipment at designated Casino location(s). Upon completion of task, tech will address any outstanding open service tickets on-site or in close proximity before end of shift.- Work with customer and LNW teams to install new product, issue upgrades/mods, conversions, removals/re-locations and report back to supervisor on progress.- Work in conjunction with other Warehouse Technicians on shipping/receiving, warehouse operations, inventory management and safety standards- Co-ordinate prep, regulatory and quality standards on all LNW product. This will include validation of parts, building of kits, running slot machines through production line and testing of new devices prior to field deployment.- Preparation, assembly and testing of slots, card shufflers, chippers and other casino equipment under supervision of technical staff.- Dis-assembly and scrap of gaming devices as per local recycling requirements.- Stays current with all Service and Technical Bulletins.- Proactively identify information to bolster product knowledge prior to new deployments and maintain current knowledge to support active products.- Ability to provide remote troubleshooting support to customer and LNW technicians across Canada.- Ability to demonstrate positive customer service to internal and external customers, in person and via phone- Ability to train both technical and non-technical staff on new products.- Verify and set all game options and parameters in accordance with customer and LNW's specifications- Stay current with all LNW Field Advisories and eLearning.- Adhere to LNW's Field Service established standards, policies, and procedures- Follow LNW's safety procedures (vehicle safety, loading games, ladder use, and electricity).- Review customer issues with management, and technical lead as they arise.
**Qualifications**:
- Technical Diploma from a recognized postsecondary institution or applicable experience will be considered.-
- CompTIA A+ Certification, or applicable experience.- Thorough understanding of network communication and troubleshooting.- Thorough knowledge of PC operation, and security risks relating to PC operation.- Must have a clean driving record.- Must have a valid visa to work in Canada.
Skills & Abilities- Basic understanding of slot and card game processes.- Ability to work or take lead in a team environment.- Must be able to lift up to 50 pounds and move equipment ranging from 50-300 pounds with provided transport trucks.- Good troubleshooting & problem solving skills.- Microsoft Office skills (Outlook, Word, Excel, and Power Point).- Strong customer service skills.- Strong verbal and written communications skills in order to explain technical information to non-technical audiences and provide phone technical support to customers.- Ability to work independently and unsupervised to conduct daily work assignments.- Able to work in a fast paced and progressively changing environment.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Light & Wonder, Inc. and its affiliates (collectively, “LNW”) are engaged in highly regulated gaming and lottery businesses. As a result, certain LNW employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure LNW complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LNW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LNW (to the extent permitted by law), you shall be asked to consent to LNW conducting a due diligence/background investigation on
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