Salesforce Administrator/ Salesforce Analyst

5 months ago

London, Canada Info-Tech Research Group Inc. - Canada Full time

Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong Salesforce Analyst to join our team.

Why join us?

We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially proud of our double-digit growth in the midst of a global pandemic.

When you join Info-Tech you get access to unlimited opportunities for professional growth and development in your field of expertise or areas you are interested in. We promote learning to help you be a better professional and we will also pay for some of those certifications.

You will work in a highly collaborative team that functions efficiently even in a remote work setting. You will have flexibility to work from home, at the office (located in London / Toronto Ontario and quite fun), or in a hybrid mode.

We offer great competitive salaries, benefits plan, and RRSP matching plans.

**Key Responsibilities**:

- Design, document, build, test and deploy enhancements to Salesforce.
- Maintain users, roles, profiles, security settings, access settings, sharing rules etc.
- Develop and maintain reports, dashboards, etc. to improve system usability.
- Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
- Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
- Identifying substandard entries and working with users to rectify, striving to continually improve the process.
- Lead / Assist with user requirement sessions and document user requirements to address changing business needs.
- Drive and increase user adoption and ensure user satisfaction, including developing, documenting, and delivering training.
- Contribute technical expertise to business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).
- Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting.
- Manage special projects as assigned.

**Education and Technical Skills**
- College or University degree is required.
- Salesforce Certification is required.
- 7-10 years of experience with technical implementation, day-to-day operations, and maintenance of Salesforce.
- Experience with Lightning.
- Experience documenting and analyzing processes, procedures, and/or policies.
- Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.
- Strong presentation and communication skills.
- Ability to understand business requirements and convert them into solution designs.
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
- Solid business analysis skills. Must have good inter-personal skills and be able to mentor & motivate team members.
- Comfortable in rapidly changing and sometimes ambiguous work situations.
- Keen attention to detail and complex problem-solving abilities from an operational and technical perspective.
- Can handle full workload and meet proposed deadlines.
- Successfully manage multiple concurrent projects.
- Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._

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