Customer Service Associate

3 weeks ago

Whitby, Canada Jiffyshirts Full time

Hi We're JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry.

We're more than a T-Shirt company; we're a support system for the creator & crafter economy, home hobbyist, and more. Today, we help millions of small businesses build their vision from scratch. And we're hiring

Our multicultural and multinational team is seeking go-getters, technologists, and customer-centric individuals looking to have an impact delivering solutions for our customer base.

We are seeking new team members to join our remote Customer Experience Team based in the Greater Toronto Area. Customer satisfaction is at the core of our day-to-day. We don't read scripts or quote policy. We fix the problem and prevent it from happening again. We are a high-performing team that prides itself on outstanding customer satisfaction ratings and an incredibly loyal customer base. You will have autonomy to drive continuous improvement and make an enormous impact on our customers' experience.

**Please Note**
- Our office is located in Whitby and there will be times when travel is required.
- Successful applicants will be invited to join our training accelerator in Whitby, paired with our most experienced team members.
- **The work hours for this role are 4:00 p.m. to 12:00 a.m. Eastern Canada time zone.**

**What you'll be doing as a Customer Service Associate**:

- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into the root of the cause.
- Determine action items by effectively communicating with both customers and suppliers.
- Enhance JiffyShirts' reputation by taking ownership to resolve new customer inquiries as well as explore opportunities to add more value to your role.

**JiffyShirt's Company Values**
- **Good People**: our team recognizes that our customers are kind, hardworking people and treat them accordingly. When we are fair with customers, they are fair with us.
- **Forthright**: honest, straightforward, open communication and feedback moves us all forward. We're direct, but with heart, to help us all learn and grow.
- **Ownership**: having an entrepreneurial spirit is key. We take the initiative to identify problems, discover solutions, advocate for new ideas, and empower others to do the same.
- **Always Evolving**: we get better as a company and individuals with day-to-day improvements. If we're not making mistakes, we're not innovating. We let results do the talking.
- **Relentless**: when it comes to service, innovation, and a flawless experience; we are completely, totally relentless. If a customer is dissatisfied, we feel it actually and act swiftly to remove the root cause.

**Requirements**:
We're seeking ambitious, empathetic problem solvers looking to join a high-performing team.
- Customer service experience working in e-commerce, clothing, logistics, or service industry is mandatory
- Active online shoppers are preferred
- Self-starter with strong work ethic
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment
- Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers
- Strong reading, writing, verbal, and arithmetic skills
- Must be able to work 42.5 - 44 hours a week in Eastern Canada time zone
- College Diploma or University degree required
- Experience with Zendesk, social media, and chat is a plus
- Experience with embroidery, vinyl heat press, or screen print t-shirts is a plus
- A second language is a bonus

**Benefits**

What we offer:

- Fully remote after first 3 weeks of training
- Quarterly office meetups in Whitby
- Opportunities to grow within the company
- Generous compensation and Employer paid benefits
- High-caliber and supportive team with proven results
- Perks of getting lots of clothing

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