Director, Operational Effectiveness

3 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

Reporting to the Sr. Director, Control Optimization, Analytics and Insights, the position will be responsible for leading a centralized team with a mandate to provide regulatory and operational support to all of Business Controls. To direct, allocate resources and have overall responsibility and accountability for the execution and delivery of medium to large/complex business/technology changes for processes, projects or programs that impact multiple operational groups (e.g. Risk Insights & Monitoring, Regulatory Risk Services) within Business Controls.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How you’ll succeed
- Relationship Management - Lead and direct the execution of projects and programs to drive operational excellence, to support the delivery of RD testing programs and process solutions aligned to Business Control’s strategic business objectives. Lead the development of options and proposals for projects/process solutions related to operational improvements, customer satisfaction improvements and shareholder value improvements; make recommendations regarding impact, effectiveness and feasibility
- Business Effectiveness - Establish and maintain strong and effective relationships across multiple stakeholder groups and business partners to achieve alignment sufficient to effectively deliver and execute on key strategic programs/initiatives. Frequent interaction and partnering with Governance & Controls team within Business Controls, various Compliance groups (CIBC Wealth Management Compliance, CIBC Enterprise-Wide Compliance, CIBC Retail Compliance) and Technology to understand regulatory and operational requirements and ensure programs/ initiatives are aligned with business objectives
- People Management - Recruit, attract and retain high performing, high potential transformational resources. Identify rising leaders and implement development strategies to broker experiences and champion careers to capitalize on employees’ opportunities for progression. Employ workforce management processes to identify resource capacity across skills and capabilities, forecasting resource availability and shortage against demand, with corrective resource alignment to ensure projects are appropriately staffed to achieve business partner objectives
- Communication - Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.

Who you are
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. Ability to effectively manage multiple activities of varying complexity in a sophisticated matrix management organization while under time constraints
- You can demonstrate a minimum of 7 - 10 years of experience at the Business Specialist, Project Management, Business Management level or Consulting. PMP designation is an asset
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You are a bold and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing

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