Mental Health and Addictions Case Manager

1 week ago

Winnipeg, Canada RESOURCE ASSISTANCE FOR YOUTH Full time

**Title**: Mental Health and Addictions Case Manager
**Department**: Mental Health and Addictions
**Reporting to**: Director of Mental Health and Addictions
**Hours**: Full-time position, with the possibility of extension, pending funding. 37.5 hours weekly
**Schedule**:Standard hours Monday - Friday, 9:00 am - 5:00 pm, some evenings and weekends may be required
**Hourly wage**: Starting at $21.20 per hour, dependent on qualifications and experience

**About RaY**
**Mission**:To provide youth with what they need, on their terms, to better their lives.
**Vision**:RaY’s vision is that all youth have the opportunity to live a healthy and secure life; that they are given the chance to develop a belief in themselves through tools, information and programs that build personal capacity in order to be self-sufficient and no longer need RaY’s services**.**

**About the Role**
RaY Wired is a mental health and substance use virtual educational platform, based on principles of harm reduction. It is a virtual resource for marginalized youth who face barriers in meeting their mental health needs due to various reasons. It is an engaging, youth oriented interactive platform with an access to a Case Manager and a Support worker through a chat option. The Mental Health and Addictions program will be embedded throughout all departments at RaY, ensuring that any participant engaging with RaY services has access to appropriate mental health and addictions supports and system navigation.

As a Case Manager you will; develop content around topics related to mental health and addictions, manage a case load of users (chat communication with youth accessing platform), help youth to navigate the platform and resources, conduct follow ups, progress checks and goals setting, referrals to external resources and programs.

This position is directly focused on developing relationships, advocacy, crisis intervention, addictions support, mental health and addictions education, facilitation, system navigation and departmental administration. RaY is a fast-paced environment which depends on reliable, open-minded, flexible and team-oriented individuals to _provide youth with what they need, on their terms, to better their lives._

**Education and Experience**:

- Post-secondary education in social services, psychology or sociology (BA/BSW/B.Ed or equivalent preferred)
- Minimum of 3 years of management experience in the social services
- Mental Health First Aid Basics or Adults who Interact with Youth knowledge
- Preferred certification: Level C-CPR, NVCI, ASIST, Stages of Change/Motivational Interviewing
- Valid driver’s license
- Criminal Record Check, Child Abuse Check and Driver’s Abstract
- Proficiency in MS Office and general comfort with technology

**SKILLS AND ABILITIES**

Required Assets:

- Experience working with vulnerable youth or other at-risk populations
- Cultural competency skills, knowledge, experience and awareness
- Strong working knowledge of harm reduction principles
- Strong communication and documentation skills
- Capacity to build and maintain strong relationship with partner agencies
- Strong advocacy skills
- Creative problem solving
- Ability to multitask and prioritize in a fast-paced environment with mínimal supervision
- Responsible, organized, and detail oriented
- Excellent interpersonal, communication and written skills
- Experience with risk management

**KEY RESPONSIBILITIES**
The responsibilities of the Mental Health and Addictions Case Manager, but are not limited to the following:

- **Case Management and Coordination**:

- Build trusting relationships with homeless and impoverished youth and young adults who access services and resources through RaY’s Virtual Mental Health and Addictions Platform
- Conduct intakes, assessments, case reviews and case treatment plans; help participants to navigate materials on the platform and provide consultation, guidance, and prompts to ensure engagement and program completion
- Determine how youth fit into RaY’s intensity of needs scale and review on an ongoing basis to accommodate for changes in youth behavior or living situations
- Ensure follow up is completed for all of the participants on your caseload
- Impart information and direction that will empower youth and young adults to make informed and healthy decisions in the hopes of improving their quality of life
- Work in cooperation with RaY’s integrated service team and determine effective collaborative strategies that formulate best youth care practices
- Refer youth to culturally-relevant services as provided through the Cultural Program Manager, Knowledge Keeper and/or external Indigenous service providers
- Familiarize yourself with services available within participants communities so you can appropriately refer to accessible, local services
- **Communication and Administrative Support**:

- Ensure that all assessments, follow-ups and reports are completed in a timely manner
- Enter all ser

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