Manager, Aldaview Services

5 months ago

New Hamburg, Canada Tri-County Mennonite Homes Full time

**Purpose**

To provide leadership and supervision to front line staff and ensure that supported people receive quality support.

**Key Performance Measures**
- Accuracy and clarity of required documentation
- Orientation and training of front line staff
- Quality of support to supported individuals
- Scheduling requirements
- Annual performance appraisal

**Key Accountabilities**
- Staff Supervision
- Conduct regular staff team meetings
- Ensure that direct reports are given appropriate training
- Ensure that new staff receive orientation
- Conduct performance appraisals on direct reports prior to completion of probation and thereafter annually
- Ensure all shift duties are carried out by staff
- Participate in recruitment and hiring of front line staff
- Engage in on-going development of all staff

**Documentation & Finances**
- Ensure accountability of all client personal finances
- Ensure that support plans are developed and appropriately executed
- Ensure all health and safety requirements in each location are completed
- Support staff in the development, implementation and evaluation of all support plans, protocols and health and safety needs of the individuals supported

**Family & Public Relations**
- Assist staff with nurturing positive family/caregiver relationships
- In consultation with the Executive Director, determine appropriate response to families when concerns arise
- Participate in community activities that increase awareness of Aldaview Services
- Ensure staff understand the impact of being good neighbours
- Advocate for Community inclusion for all individuals receiving supports

**Team Building and Evaluations**
- Build and sustain teams that are capable of delivering quality work and meets goals.
- Establish effective working relationships with direct reports by:

- Soliciting opinions related to: the work environment; potential changes affecting their work; and continuous improvement opportunities
- Providing opportunities for the further development of their skills and knowledge.
- Promoting workplace wellness initiatives
- Promote and optimize teamwork by:

- Setting the context for effective co-operation and teamwork within and between staff teams
- Clearly articulates the linkage among team members' roles
- Using Core Competencies framework for Developmental Services
- Manage performance of direct reports by:

- Setting appropriate goals and objectives
- Assessing skills and knowledge gaps, allocating resources to address skills and knowledge gaps
- Assessing performance and providing direct reports with a clear understanding of performance standards and expectations

**Professional Competencies**

**Values & Ethics**
- Clear about the purpose of the role, understands the context within which the role is fulfilled, understands what needs to be done and how to achieve it

**Leading Others**
- Implements and promotes the TCMH mission, vision and values
- Behaves in a manner that fosters trust, good communication and strong teamwork by being open and transparent
- Helps set team objectives and ensures that the teams work diligently toward accomplish objectives
- Assists with policy development as required
- Possesses good judgment and integrity with the tenacity and ability to follow-through
- Able to develop effective working relationships at Aldaview and across TCMH divisions
- Takes responsibility for own continuing education
- Demonstrates qualities and behaviour that reflects values and ethics of the profession
- Able to create accurate and objective assessments of what needs to be done and in what order
- Demonstrates a sense of social and moral responsibility and upholds the TCMH values
- Follows organizational policies and ensures front line staff do the same

**Creativity & Problem Solving**
- Able to identify opportunities for improvement that are both practical and resourceful and in the best interest of staff and supported people.
- Able to learn from experience and experimentation.
- Able to understand the changing and multiple current and future needs of supported people with a view to providing what is best for the individuals
- Ability to manage change within teams and across the agency

**Qualifications**
- Post secondary education/certificate or related experience
- 1-3 years management experience and training in the social services sector
- Working knowledge of Microsoft Office Suite
- Proven ability to mentor and develop staff
- Sense of responsibility, integrity and confidentiality
- Ability to multi-task and meet deadlines
- Possess well-developed verbal and written communication skills
- Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with supported individuals, public, employees, families and volunteers
- Ability to demonstrate resource management, and the ability to maintain neat work area
- Good organizational skills
- Ability to work independently and within a team environment

**Key Relationships**
- Rep

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