Operations Manager

3 weeks ago

Thunder Bay, Canada Ministry of Public and Business Service Delivery Full time

**Are you a dynamic leader who values a collaborative culture? Do you thrive in a fast-paced work environment and possess strong analytical skills?** If so, bring your management and leadership skills to the Office of the Registrar General, Vital Statistics Registry Branch. As the Operations Manager, you will provide strategic leadership in a customer-centric environment while balancing a portfolio of activities aimed at achieving operational and performance excellence. You will lead the delivery of program/line of business administration, integrity, modernization, and customer-centric information services, including data integrity, data stewardship, production, and customer service.

**Please Note**:
The headquarters of this position is located at 189 Red River Road in Thunder Bay, with the primary working location situated at a facility located approximately 11 kilometers away. As per confidentiality protocols, we are unable to disclose the specific address of the facility. It is important to note that the Operations Manager is required to be physically present at the office for the successful execution of this role.

**About Us**:
The Registries and Licensing Services Division processes, verifies, and fulfills service requests from various delivery channels, including registration services for vital events such as births, companies and businesses, personal property securities, driver and vehicle licenses, vehicle validation devices (valtags), license plates, health cards, and documents and plans relating to the ownership and encumbrance of real property. The Division also provides critical support to the land, companies, and personal property security registration lines of business by resolving issues related to complex transactions, providing policy support, investigating related frauds, and liaising with Teranet.

The Office of the Registrar General (operating under the Vital Statistics Registry Branch) is responsible for registering all births, marriages, deaths, stillbirths, adoptions, and name changes that occur in Ontario. The ORG is also responsible for producing vital event certificates and certified copies of registrations and has a significant stewardship role for the care and custody of vital event registration records.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the
**OPS Anti-Racism Policy** and the
** OPS Diversity and Inclusion Blueprint** to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

**What can I expect to do in this role?**: Reporting to the Assistant Director, you will:

- Manage all activities related to the adoption registries, ensuring adherence to standards and legislative compliance, maintaining data integrity, providing consistent service, and achieving organizational excellence.
- Manage the facility to maintain safe and secure protocols and ensure the security and effective storage of all records.
- Maximize employee engagement and empowerment by providing constructive, evidence-based feedback.
- Contribute to program development and delivery by monitoring, assessing, and analyzing the efficiency, and effectiveness of office performance and customer-facing processes and recommend, design and implement improvements.
- Develop, implement and communicate administrative systems and standards, tools, and operational procedures and processes to improve the customer experience and ensure consistency in service delivery throughout the designated area/region.
- Establish, foster, and maintain effective working relationships with diverse cross-jurisdictional stakeholder groups to advise on legislative/regulatory/policy requirements, promote compliance, develop communications and training, and propose solutions to concerns and contentious issues.
- Remain flexible to support and learn from other sectors as needed.

**How do I qualify?**:
**Leadership and Management Skills**:

- Your leadership style is strategic, team-focused, and values-based.
- You can manage a team by building trust, communicating values and strategies, setting expectations, and promoting an engaged and inclusive environment.
- You use collaborative approaches to gather and understand various perspectives and to optimally design and deliver programs and solutions.
- You have knowledge of human resources and labor relations management policies and practices to effectively lead, train, evaluate, and develop staff.
- You have

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