Service Advisor

3 weeks ago

Brampton, Canada TCAT Div of Toromont Industries Ltd Full time

Toromont Power Systems is looking for a Service Advisor to join our team This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

**As a Service Advisor, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Update and manage Service Scheduler in a timely and accurate manner
- Schedule both machine repairs and preventative maintenance for the Technicians
- Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
- Provide customer support for incoming calls and effective follow up during and after machine repairs
- Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
- Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
- Source parts and tools during job set-up and provide shipping instructions to the site
- Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
- Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
- Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSRs
- Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

**Must-haves for this role**:

- Minimum post-secondary education
- Minimum 5 years’ experience in service operations

**About Toromont Cat Power Systems**
- Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control._

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