Analyst, Enterprise Systems

6 days ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:ANALYST, ENTERPRISE SYSTEMS

**DEPARTMENT**:CORPORATE SUPPORT SERVICES

**POSTING NUMBER**:105906

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 12-months

**HOURS OF WORK**:35-hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower

**SALARY GRADE**:12

**SALARY RANGE: 1**ST** STEP**:$87,960.60 per annum

**2**ND** STEP**:$92,601.60 per annum

**JOB RATE**:$97,479.20 per annum

**JOB TYPE**:Union

**POSTING DATE**:May 28, 2024

**CLOSING DATE**:June 16, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Team Lead, IT, the Enterprise Systems Analyst has overall responsibility for understanding client business processes, requirements, and business system usage to design and implement business system technical requirements and configuration. The Enterprise Systems Analyst will drive the configuration and development for enterprise business systems and solutions, ensuring that the system meets client needs and expectations. This role must understand both the functional and technical sides of business solutions to bridge the gap between the business and IT. This role is responsible for identifying solutions, coordinating and interacting with other staff - including business owners, business experts, system administrators, business analysts, developers, & solution vendors, to ensure solution delivery, system availability and sustainability.
- Responsible for analyzing and evaluating present or proposed business procedures or problems to define business system and data processing needs.
- Translate complex business requirements and business processes into relevant functional and technical specifications and related business system design documents.
- Define, document, and maintain policies, standard operating procedures, business system documentation and associated training plans for the use of the Enterprise System.
- Be aware of corporate by-laws, policies and procedures that are tied to system functionality and understand this relationship.
- Responsible for conducting quality assurance reviews on the solution being implemented or developed, throughout the Systems Development Lifecycle, to ensure client needs and business requirements are being met.
- Communicate regularly and maintain proactive relationships with clients and end-users for day-to-day business system support purposes.
- Responsible for delivery of end-to-end support to clients and end users in their use of the business system with a focus on excellent customer service.
- Identify and implement system improvement and business automation opportunities.
- Responsible for the development and implementation of test plans and testing standards or procedures as well as test script creation and execution.
- Responsible for the creation and execution of business system training plans, the creation of training materials and the coordination and delivery of end-user training sessions.
- Take assigned incidents and requests through the incident management lifecycle including investigation, design of appropriate fix/workaround, testing and implementation of the resulting resolution.
- Has an assigned responsibility in the planning, design, installation, configuration, support and maintenance of Enterprise Business Systems to ensure reliable, robust and cost effective IT services.

S**ELECTION CRITERIA**:

- High school (Grade 12) graduation plus an additional program of three (3) to four (4) years in Computer Science or equivalent.
- Over four (4) years, up to and including eighth (8) years experience in business process analysis and design, business system analysis and design, business solution development and 2 years supervisory/project lead experience.
- Advanced knowledge & experience with business process design and mapping, business system analysis and design practices, and business system support is required;
- Experience with Enterprise Business Systems, such as PeopleSoft, Hansen, Amanda, IT Service Management Business Systems, or GIS a definite asset;
- Demonstrated ability to learn and use SQL (Oracle or Microsoft SQL Server) and programming languages with specific.Net or C# experience;
- Enterprise Business System implementation and support required, Asset Management or ERP software implementation, support and design experience an asset;
- ITIL v3 Foundations Certification; Certified Information Systems Security Professional (CISSP) preferred;
- Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
- Highly self motivated & directed, with a keen attention to detail;
- Excellent written, oral, and interpersonal communication skills Good Project Management skills; Ability to communicate ideas in both technical and user-friendly language;
- Other Business System Product experience an asset: Asset Management Systems, Ivanti Heat; Attendance Management Systems, Corporate Reporting Tools (Cryst

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