Project Manager I

3 weeks ago

Toronto, Canada TD Bank Full time

411912BR

Project Management

Toronto, ON

June 30, 2023

Company Overview

Department Overview

**Building a World-Class, Diverse and Inclusive Technology Team at TD**
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
** TD Technology Delivery / Partner Management** covers planning and delivery of functions or services within segment CIO groups and/or across Infrastructure Technology Solutions (ITS). While investing heavily in nurturing business, client and partner relationships for end-to-end delivery of technology solutions or services, these professionals also oversee and directly manage multiple specialized functional teams (e.g. Application Development, Solutions Designers, Business Systems Analysts, Support, Project Management etc.) and seamlessly manage ongoing infrastructure support and shared services to segment CIOs, business leaders and various TD stakeholders. Let’s not forget they communicate the technology organization’s overall book of work and manage stakeholder
expectations. It’s a big and busy mandate.

There’s room to grow in all of it.

**Job Description**:
We are looking for someone to build and maintain strong business relationships with our
**Wealth & TD Insurance** technology partners, providing project management on technology solutions/services initiatives to meet business needs. The position acts as
**IT Project Manager and SCRUM Master**, leverages resources across functional or specialized technology areas to ensure end-to-end delivery of agreed upon solutions or services within planned forecasts and cost estimates.
- Key accountabilities include:

- Lead a team of **IT professionals** who are responsible for end-to-end infrastructure technology delivery supporting our Wealth and TD Insurance technology business partners, with a clear focus on project planning, schedule management, scope, change and issues management, client communication and overall resourcing and financial costs on a longer-term basis.
- Act as a solutions integrator; provide a flexible approach by offering and negotiating options with clients that balance service levels, cost and risk.
- Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage project deliveries.
- Work with ITS partners to ensure they comply with the capacity forecasting process.
- Assess issues or change requests, determine what to report.
- Measure, monitor projects, stay within budget, meet or exceed expectations.
- Assess work plans, identify scheduling issues, report and escalate, as needed.
- Track major project deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market.
- Ensure there’s understanding of operational, reputational, and intellectual risks, advise to minimize, escalate if necessary.
- Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities.
- Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
- Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
- Direct or manages medium to large-scale projects across multiple product lines, involving significant scope and complexity. Ensures delivery of projects to the business partner, meeting the approved scope/cost/schedule/quality for the project. Perform a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
- Performs risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support.
- Manages the acquisition and deployment of resources, including budget, by working with the Project Managers to secure the resources required for the project.
- Ensures client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise.

**Requirements**:

- Undergraduate degree in Computer Science, Engineering, or other technology fields.
- Minimum 5-7 years of experience.
- Proven leadership skills and experience managing medium to large IT projects.
- Full life cycle development experience.
- Experience with proven project methodology in both Agile and Waterfall.
- Certified Scrum Ma

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