IT Infrastructure Administrator
3 days ago
Major Responsibilities:
- Provides onsite IT support for Regal Rexnord Canada facilities including our Mississauga, Toronto and Etobikoke locations in terms of hardware, systems, teleconferencing, etc.
- Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, Sharepoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers
- Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
- Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Security - Understand and assist with the tools and process required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.
- Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
- Network Connectivity: Provides support for network connectivity or related network issues for the user community.
- Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance.
- Performs related duties and fulfills responsibilities as required.
Required Education / Experience / Skills:
- Bachelor’s degree in Information Technology or related field or 5 years of equivalent work experience.
- Experience supporting a hybrid remote work-from-home and in office workforce.
- Experience supporting Office 365 and identity management components.
- Additional Certifications such as MCP, A++, CompTIA A+ preferred.
- Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and some experience with Active Directory.
- Strong ability to quickly learn new information system technology
- Strong organization and multi‐tasking skills
- Strong analytical skills; ability to think big and scale quickly
- Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
Desired Qualifications:
- Knowledge of commercial enterprise-level tools and products to provide network services.
- Prior experience working in Helpdesk and/or server management roles
- Background working closely with IT admins and engineers across the globe in a multi-national corporate environment
- Familiarity with Windows and Unix based server technologies
- Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
- Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers
Travel:
- 10% - 20% in country. Travel expenses reimbursed
Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. With the announcement of the acquisition of Altra Industrial Motion, a ~$2B global business with 9,000 associates, focused on Power Transmission and Factory Automation products, Regal Rexnord will become a $7.3B company with 36,000 associates globally.
Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introdu
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