Support Services Supervisor

3 weeks ago

Toronto, Canada University Health Network Full time

**SUPPORT SERVICES SUPERVISOR**

**Job Posting #**: 920072
**Union**:Non-Union
**Site**:Toronto Western Hospital
**Department**:Support Services
**Reports to**:Manager
**Hours**:37.5 hours per week
**Wage range**:$32.19- $40.24 per hour
**Status**:Permanent Full-Time
**Shifts**:Monday-Friday 0900-1700
**Posted Date**:May 25,2023
**Closing Date**:June 1,2023

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

**Position Summary**

As an integral member of the Support Services Team the Support Services Supervisor plays a key leadership role by coaching, mentoring, training, providing direction and ensuring quality of the services they are responsible for.

**Duties**
- Performing administrative responsibilities to ensure efficient and effective operation of the service
- Ensuring quality standards are maintained through the performance of audits and feedback to staff
- Supporting and ensuring a collaborative working environment, using innovative ideas and concepts to provide leadership in effecting change and improving the quality of service within the framework of the UHN Quality Program
- Performing planning/project responsibilities
- Supervising and developing human resources, including assigning duties and responsibilities
- Performing financial responsibilities
- Monitoring and keeping equipment in good repair, performing cross-functional duties, as assigned or requested
- Performing other duties consistent with the job classification as required.
- Working in compliance with the Occupational Health and Safety Act and its regulations and Infection Prevention and Control Standards

**Qualifications**
- Completion of Grade XII + additional program under 1 year
- Minimum successful completion of a 3-year community college program in Healthcare Environmental Services Management, or successful completion of the OHHA Environmental Services Leadership Program/equivalent, or completion of the OHHA Environmental Services Leadership Program within 1st year of employment with UHN.
- Four (4) years housekeeping/linen supervisory experience
- Five (5) years housekeeping/linen/transportation supervisory experience required
- Four (4) years of housekeeping/linen/transportation experience
- Experience with Quality Improvement programs
- Experience with conflict resolution
- Experience with project management principles
- Knowledge of adult learning principles
- Excellent oral and written communication skills required.
- Technical knowledge of housekeeping, linen, laundry and transport equipment required.
- Proficiency with Microsoft Office required.
- Knowledge of Accreditation ROP’s for Transportation, WHMIS, Public Health Ontario Environmental
- Cleaning Standards, Infection Prevention and Control, and Housekeeping Cleaning Standards & Procedures required.
- Knowledge of relevant legislation (OH&S, Ministry of Labour) required
- Knowledge of patient transportation and dispatching procedures required.

**Why join UHN?**

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opp

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