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Project Manager

1 month ago

Victoria, Canada ServiceMaster Restore of Victoria Full time

Reporting to the General/Operations Manager, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project including obtaining quotes from sub
- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The EPM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The EPM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

**DUTIES & RESPONSIBILITIES**
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

**Project Management**
- Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
- Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
- Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
- Confirm deductibles with the client and obtain payment prior to starting repairs
- Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
- Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
- Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
- Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
- Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
- Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
- Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
- Prepare and maintain timely and accurate documentation, reports and other materials
- Track and review sub-trade quotes, estimates, changes and requests for payment

**Communications**
- Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
- Establish effective onsite communications and progress reporting processes with sub-trades and clients
- Proactive in response(s) to all insured individuals/client inquiries, concerns or complaints and resolve any issues as soon as possible

**General**
- Attend scheduled production meetings
- Participate in on-call rotations
- Keep management abreast of any concerns or opportunities
- Attend industry events as required
- Mediate and resolve disputes and code issues
- Ensure compliance with health and safety and reporting requirements
- Maintain professional conduct and appearance in all client facing activities
- Ensure high standards of workmanship and efficiency
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Attend courses and seminars as required by management
- Obtain certifications as required by management
- Perform other duties as may be required

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Characteristic and Ability Requirements**
- Ability to read blueprints, schematics, field drawings and plans
- A solid understanding of all construction trades and construction techniques
- Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
- Demonstrated success in project delivery and execution of project management methods
- Strong management, delegation, planning and leadership skills
- Highly effective negotiation, diplomatic and c