Tenant Support Coordinator

1 month ago

Waterloo, Canada Supportive Housing of Waterloo Full time

Supportive Housing of Waterloo is seeking a Tenant Support Coordinator to join our team.

This is permanent/full-time position and the hours of work are Monday to Friday, 3pm-11pm.

PROGRAM OVERVIEW:
SHOW offers safe and affordable housing with a wide range of individualized and voluntary programs and supports to people who have experienced chronic or persistent homelessness and barriers to housing stability, including physical health, substance use and mental health issues. SHOW works within a harm reduction framework, understanding that some tenants may be actively using substances and/or experiencing diagnosed and undiagnosed mental health conditions. We compassionately assist our tenants to maintain their housing and are anchored in a housing first philosophy, recognizing that housing is a human right and not a reward for good behaviour.

RESPONSIBILITES:
1. Provide on-site supports to ensure that tenants are able to maintain housing stability
2. Accurately and neatly prepare written records in the tenant log and/or incident reports as needed, while ensuring confidentiality of records and client information
3. Communicate with tenants in a respectful/non-judgemental manner, delivering phone messages, and timely prompts related to tenants’ appointments/community engagements
4. Perform wellness checks when tenants have not been in contact for 24 hours
5. Perform basic building cleaning as needed during the course of a shift
6. Respond to ongoing and immediate building maintenance concerns, and report maintenance issues as needed for agency to follow through with appropriate repairs
7. Monitor tenant and guest comings and goings, and ensure that building remains secure
8. Arrive for shift change in a timely fashion, 15 minutes before beginning of shift
9. Participate in shifts changes with in-coming and out-going staff members, exchanging information related to important events and strategies for supporting tenants over the course of a shift
10. Assist tenants in accessing food pantry, sometimes with light food preparation, cleaning and tidying

QUALIFICATIONS:

- College Diploma or University Degree in a relevant field (or in process of completing)
- Strong interpersonal and communication skills required
- Ability to assess complex situations and make appropriate decisions independently and as part of a team
- Knowledge of/or openness to learn about substance use, recovery issues and recommended approaches for supporting various stages of change
- Current standard first aid/CPR certificate or willingness to obtain at hiring
- Valid Food Handler certification is considered an asset
- Trained in non-violent crisis intervention (NVCI) or willingness to obtain at hiring
- Familiarity with the Residential Tenancies Act
- Applied Suicide Intervention Skills Training (ASIST), considered an asset

Rate of pay: $23.00/hour

**Supportive Housing of Waterloo requires all employees to obtain a Criminal Background Check, including a Vulnerable Sector Search prior to commencing employment.

**While we appreciate your interest in SHOW, we will only contact applicants that have been selected for an interview

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- property management: 1 year (preferred)

Work Location: In person

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