Retention Advisor

4 weeks ago

Edmonton, Canada NORQUEST COLLEGE Full time

**Job Description**:
**RETENTION ADVISOR**

**LEARNER EXPERIENCE**

NorQuesters are difference makers and we’re searching for someone with a passion for student success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey from matriculation through graduation.

Reporting to the Team Lead, Student Retention Services, the Retention Advisor plays a pivotal role in increasing student enrolment, retention, academic success, and striving for a high student satisfaction rate. The Advisor provides guidance, information, and options to help students make informed decisions about their educational journey while keeping up to date and current on internal and external programming, processes and policies to provide consistent, accurate information, and foster a continuous relationship with the college that is standard across all NorQuest programming.

**HOW YOU’LL MAKE A DIFFERENCE**
- Provide advice, information, and assistance in person, over the phone, and electronically to current students.
- Guide students through program planning and assist them with program exploration based on their academic success.
- Advise new and ongoing students on course selection, consequences of adds, drops and withdrawals, and academic issues.
- Guide students through the enrollment process through one-on-one interactions and group workshops.
- Advise ongoing students on bridging and laddering within NorQuest, as well as laddering to other institutions, discuss both academic and ELP pre-requisites.
- Follow-up with students to encourage course enrollment.
- Monitor academic progress of students and analyze progress reports from instructors. Connect students with internal and external resources.
- Interpret and explain college and program policies and procedures to students, referring to faculty as needed.
- Participate in College recruitment events (Open House, Info Night, etc.).

**WHAT YOU BRING**
- A Bachelor’s degree in a related field.
- 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
- Knowledge of PeopleSoft would be an asset

**WHAT MAKES YOU A DIFFERENCE MAKER?**

As a difference maker you bring:

- Excellent communication skills - both oral and written.
- Exceptional customer service and interpersonal skills.
- An ability to exercise judgement within established guidelines.
- A positive and professional attitude and the ability to work independently and as a team member.
- Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.

**We offer flexible work options. **We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

**Our Commitment to Equity, Diversity, and Inclusion***:
We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

**COMPETITION NUMBER: 2023-4173**

**CLOSING DATE: September 6, 2023 at 11:59 PM MDT

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