Client Support Coordinator

5 months ago

SaintHubert, Canada Techo-Bloc Full time

Company Description

At Techo-Bloc, we aren’t just paving patios - we’re paving the way for great careers Founded on a culture of innovation, we manufacture landscaping products focused on design, durability, and flair. Our growing team is seeking passionate people, ready to make an impact.

**Why join Techo-Bloc?**

Techo Bloc offers its valued employees a competitive salary and a comprehensive benefits package. Here are a few of our perks:

- Leaders who are invested in your success;
- Hybrid work model;
- Inhouse Leadership development and personalized coaching program;
- Free access to a virtual family doctor through virtual care;
- Have a dynamic job and evolving career path;
- RRSP with employer contribution;
- Develop your skills and grow;
- Barbecues and Christmas parties;
- Generous bonus program;
- Considerable referral bonuses;
- Employee discounts on Techo-Bloc’s products;
- Employee Assistance Program (EAP available 24/7);
- English and French language courses available (if it’s a work requirement).

Techo-Bloc’s Culture - We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done - at lightning speed Details matter. We have ambitious growth plans and a restless pursuit of excellence. We live to create and we invest in great ideas. We collaborate and support one another at all levels. Leave your ego at the door, because at Techo-Bloc we are all equals.

**Job Description**:
Under the responsibility of the Client Relations & Support Manager, the Client Support Coordinator will provide outstanding customer care to a variety of clients. The coordinator will be responsible of managing customer requests by responding to their concerns and scheduling appropriate actions for our Service Crew. Amongst others, here is an overview of the jobholder’s tasks:

- Take lead of incoming requests as part of Support Team;
- Act as the primary point of contact for support requests and provide solutions as needed;
- Assure superior homeowner satisfaction and build customer loyalty by providing service assurance;
- Coordinate schedules for our Service Crew;
- Establish and maintain a strong company image as one of our Service Coordinator team member.

**Qualifications**:

- Excellent client relations and communication skills (customer-oriented attitude);
- Strong interpersonal skills and an ability to build rapport with customers;
- Experienced with Microsoft Office;
- Organized and efficient;
- Ability to prioritize and work in a fast-paced environment;
- Work well with a team and independently;
- Resourceful, reliable, and takes initiative;
- Problem-solving aptitude;
- Bilingual (English and French): strong written and verbal communication skills;
- Willing to learn new coordination/administrative/technological tasks;
- Experienced in managing a dispatch team.

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