Duty Manager
2 weeks ago
**Front Office Duty manager**:
**Essential Duties and Responsibilities**:
The essential functions include, but are not limited to the following:
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- In Charge of supervising, training, and disciplining guest services staff as needed.
- Responsible for scheduling Guest Service desk
- Assists and supports all guest services agents to ensure completion of their assigned duties
- Serves as direct support for the Operations Manager
- Provides supervisor support Guest reception, operational duties for these areas.
- Shows Initiative, provides problem solving, staff training, and team leading.
- Responsible for consistently offering professional, friendly, and engaging service.
- Monitors and updates guest or resident accounts.
- Communicates guests or resident facility events and/or repairs.
- Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members.
- Reviews arrival, departures and VIPs, including room allocations, amenities and special requests.
- Integrates and trains new and tenured employees, providing support for skills development.
- Follows and enforces departmental policies, procedures, and service standards.
- Available for weekend support for Guest Services team
- Ensures that the Front of House and Back of House remains clean and organized.
- Assists GSM and Leasing department with rent collection, and incidental fees.
- Ensures guest or residents have paid rent
- Coordinates and prepares daily operation packages.
- Performs other duties as required.
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