Learning Systems

2 days ago

Mississauga, Canada PointClickCare Full time

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

**Position Location**:
Mississauga or Remote Canada

**Position Summary**:
**Learning Platforms**
- Participate in strategic decisions on learning platforms and technologies in support of PointClickCare’s learning ecosystem.
- Work with CTS and HR Systems to ensure integration and interoperability between learning platforms.
- Lead the optimization of current learning platforms and the introduction of enhanced functionality.
- Consult with Learning Program Managers and Instructional Designer & Developers on best practice usage of learning platforms
- Research literature and work with learning technology vendor(s) to leverage the platform(s), increase adoption, identify best practices, and make recommendations to leadership.
- Manage system releases including coordination with training initiatives, configuration, communication, and implementation.
- Provide technical support for learning platforms, track escalated issues and forward to vendor as needed; inform users of resolution.
- Provide system training as needed.

**Learning Systems Governance**
- Responsible for creating and maintaining a Learning Systems Governance framework
- Governance will guidance, structure, and boundaries for a cross-departmental team to operate, communicate and make decisions.
- The governance structure will be reviewed at regular intervals to ensure continued alignment with business needs.

**Learning Systems Governance will**:

- Empower and ensures that the right people at the right level are making the right decisions
- Improved decision making: known decision points, escalation points, and remediation paths
- Faster resolution of issues
- Manages risks to LMS, LXP & LRS
- Creates better quality assurance for the LMS, LXP & LRS
- Assures LMS, LXP, & LRS alignment with learning strategies and vision
- Establishes standards and collaboration amongst different learning teams
- Creates a history of why things have been done
- Will create key governance policies for administration within the LMS, LXP, & LRS under 3 key areas: Security roles and permission, support structure, and communication.

**Learning Data**
- Work in close cooperation with the Learning & Development Directors to support the creation of a learning data & analytics framework in support of the learning ecosystem that allows data-based decision making.
- Set standards for capturing and utilizing business, academic, learning and predictive analytics.
- Identifies and implements strategies to improve the quality of learning data.
- Work to develop data models by standardizing data definitions, vocabularies, data transport mechanisms, and methods of storing and validating data.
- Work to create a single source of truth for learning data through the adoption of a learning record store and utilization of xAPI.
- Create custom xAPI statements as needed to support learning programs.
- Consult with Learning Program Managers and Instructional Designer & Developers to assist in identifying program success metrics.
- Utilize business intelligence tools to develop reports, visualizations, and interactive web-based dashboards.

**Instructional Design & Development**
- Collaborate with Learning Program Managers on preliminary needs analysis findings to agree on most appropriate solution(s), (i.e. Classroom, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blend, other digital) delivery format and evaluation plan to address identified business need.
- Responsible for the instructional design and eLearning development of engaging and impactful multi-channel learning and performance solutions and experiences that are aligned with the business strategies and identified goals and objectives for assigned business function.
- Work collaboratively with business SMEs where required to gather content.
- Create instructional design documents for review and sign off by all stakeholders.
- Use a wide variety of software/media/tools to develop content for in class programs, online courses, simulations, webpages, videos, games, infographics, online communities, message boards, discussion forums, performance support tools and other print medium.
- Develop storyboards, scripts, screenshots and other related materials to develop highly engaging and impactful eLearning solutions.

**Qualifications & Skills**:

- This individual must be agile, dyna

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