Customer Service Representative

5 months ago

Edmonton, Canada TRIMARK PEOPLE SOLUTIONS INCORPORATED Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
**Asset languages**:

- Mandarin
- Spanish; Castilian
- Panjabi; Punjabi
**Work setting**:

- Various locations
- Business sector
- Private sector
- Tourism
- Telephone company
- Sales
**Tasks**:

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
**Supervision**:

- Customer service clerk
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Type of experience**:

- Call centre
- Sales and marketing
**Area of work experience**:

- Marketing
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current level of study?
**Experience**:

- 1 year to less than 2 years
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Life insurance
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
**Support for persons with disabilities**:

- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
**Support for newcomers and refugees**:

- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
**Support for Indigenous people**:

- Participates in a government or community program or initiative that supports Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
**Supports for visible minorities**:

- Participates in a government or community program or initiative that supports members of visible minorities

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