Clinic Manager

3 weeks ago

Vancouver, Canada Iridia Medical Inc Full time

**Help us Build the Non-Clinic, Clinic**

Iridia was founded on the premise that broader access to Automated External Defibrillators (AEDs) would save lives. We created the province’s first workplace AED program, and have since help countless communities, businesses, and facilities to become more resilient to sudden cardiac arrest.

We’ve built Canada’s first privately owned mobile hospital, appointed it with an advanced medical team, and deployed it to provide care to BC’s resource sector workers.

In times of COVID-19, we were all hand on deck, and acted as the voice of reason to provide practical guidance to businesses looking to operate in the face of the pandemic. Through our
_five-pillars_ approach we enabled companies to maintain operations and/or re-open for business. We also saw to it that Canadians could travel and get their much -needed vacations by opening a travel clinic dedicated to asymptomatic COVID-19 testing.

Along the way we’ve been shortlisted as a Top 100 employer, acknowledged for rapid growth and nominated as having one of the best corporate cultures.

The journey to date has been a rich one to be sure, but there is much left to do.

As we emerge from the intensity of the COVID-19 pandemic period, we are looking to return to our roots. We are re-investing in our team as we see many opportunities on the horizon to broaden and deepen our impact as a company.

And this is why we need you

**Role Specifics**

In the role of
_Clinic Manager_, you will oversee the smooth operation of the IMCC clinic with an unrelenting focus on providing clients with a unique and intentional
_Ideal Client Experience _no matter their reason for visiting. They may be in clinic for a test, a consult, a physical, or for some of our new services in development, but in all cases you will ensure they leave with an unrivalled experience.

Tapping into your natural leadership abilities and team-building skills, you will support the IMCC team in setting and pursuing medium and long-term clinic goals and while efficiently managing the day-to-day operations. In this vein you will intuitively understand team needs and grow the team in proportion to opportunities on the doorstep and the horizon.

Your comfort with budgeting and reporting will allow you to easily keep a finger on the pulse of the clinic’s performance and your keen eyes of observation will ensure we are aware of what is happening in the industries and markets that we serve.

Leaning into your creativity, you will always be on lookout for ideas that will serve to grow/enhance clinic business in ways that help us differentiate and stand alone.

Rounding out your direct sphere of influence, you will leverage your systems-level thinking to help us optimize the IMCC internal processes with the aim of improving their efficiency and increasing their impact.

**Key Responsibilities**:

- Oversee day-to-day clinic operations to ensure smooth functioning of staffing, schedules, and supplies, while maintaining a high standard of patient care and service.
- Lead and manage a team of medical office staff including medical assistants, nurses, and administrative personnel, ensuring they are motivated and performing to the best of their abilities.
- Collaborate with Iridia leadership to set clinic strategy, goals, and objectives, and ensure they align with the organization's overall mission and vision.
- Develop and manage the clinic budget, ensuring financial sustainability, forecasting revenue, and managing expenses to meet financial targets. Oversee billing and collection processes to ensure timely and accurate payment.
- Develop and implement marketing strategies to attract new patients.
- Provide regular reports on the clinic's performance, efficiency, and any areas of improvement to Iridia leadership, and take corrective action as needed.
- Monitor and analyze key performance indicators to identify trends and opportunities for improvement.

**Skills and Qualifications**:

- Has an innate appreciation for the art of client experience.
- Has a post-secondary diploma or degree and 3-5 years’ experience in managing a customer/retail-based operation.
- Is a client focused, strategic thinker who is a natural leader unafraid to make tough decisions.
- Adapts a roll-up-the-sleeves mentality that contributes to getting the job done no matter what it takes.
- Actively practices Kaizen to intentionally impact the service offered to clients.
- Possesses a high desire of attention to details.
- Comes with batteries Included, acting as a source of inspiration and energy for all those who interact with them.
- Naturally adapts to changing circumstances.

In addition to a highly fulfilling opportunity to put your unique skills and abilities to use in a values-driven company, your seat on the Iridia bus comes with:

- The opportunity to directly make a difference every day, and the opportunity to further hone your skills in a highly dynamic work environment.
- Com

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