Order Desk

3 weeks ago

Mission, Canada Canadian Institute of Plumbing & Heating Full time

Order Desk and Customer Support

**Responsibilities**:

- Handling inquiries and complaints with tact and diplomacy to ensure customer satisfaction
- Providing alternative suggestions to products that may be out of stock or unsuitable for the customer
- Promoting sales by highlighting discounts and sales to increase revenue
- Keeping accurate records of customer interactions and transactions
- Supporting the sales team and other departments as needed

**Requirements**:

- Excellent customer service skills with a customer-focused mindset and exceptional communication skills
- Strong computer skills, including proficiency with Microsoft and Google Drive functions
- Experience with bookkeeping and accounting is a plus
- Proactive and able to take initiative, with excellent organizational skills
- Comfortable working as part of a team and independently
- Fluent in English with excellent verbal and written communication skills
- Able to think quickly and creatively in interactions with customers to provide a positive brand image

Education and Training:

- High school diploma or equivalent

Starting $18/hr

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