Business Systems Analyst

3 weeks ago

North York, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Role Summary**:
Reporting to the Director, Security Program, the Business Systems Analyst will utilize their knowledge of business objectives, processes, products, information security, and technology to work with various teams in information security to solicit requirements ensuring that the solution(s) being delivered meets the success criteria set out for the project and that the project provides the value and return on investment.

**Main Accountabilities**:

- Gather, document, examine and manage business requirements, work effort, understand participate and reflect cost estimates and impact during different phases of the project lifecycle.
- Manage business requirement expectations and alignment to the project success criteria. This involves managing/facilitating business requirements sessions, conducting interviews, producing business analysis related documentation, including functional and non-functional business requirements and specifications, current and future state processes and workflows, solution specifications, impact analysis of new changes, and maintaining and/or creating documentation.
- Work with the Delivery Office and Project Managers to provide support for Security (Cyber + Physical), Risk and Crisis Management (SRC).
- Perform gap analysis (is-map / should-map) assessments and requirement validation to analyze data and derive complex business logic
- Ensure written requirements are clear, understandable, audience appropriate, traceable, and accurately capture the key information required for a quality solution that meets the success criteria
- Participate fully as a member of the team by supporting a work environment that promotes continuous improvement, knowledge sharing, customer service, quality, innovation, and teamwork
- Work with the Project Manager to assist with managing of delivery of projects through initiation, estimating, work planning, analysis, design, construction, deployment, and post project review

**Competencies**:

- Solid knowledge of business analysis principles and best practices (i.e., business process modeling, conceptual data modeling)
- Solid analysis, organization, and problem-solving skills
- Ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
- Ability to express ideas, thoughts, and information so that it can be understood by others
- Ability to understand and accurately interpret the meaning, purpose, and importance of verbal and non-verbal messages
- Use of sound and accurate judgment, support and explains reasons for decisions and assist in the making of timely decisions
- Maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events
- Writes logically and concisely ensuring meaning is clear and presented in a way that meets the user's needs. Applies plain language principles, proper grammar and sentence structure
- Creates an open and trusting environment by sharing information in a timely manner
- Innovative; looks for new approaches to the way things are done
- Ability to work in a multi-site environment.

**Technical Skills**:

- Previous experience working in business analysis role is required (In the Information Security space an additional asset)
- Ability to guide and keep a group on track, recognizing issues that need to be dealt with, and ensure everyone is heard
- Ability to break down high level business requirements into more detail by questioning and probing for clarification
- Use questioning techniques and objective listening to clarify expectations and assumptions
- Work to prevent problems or decrease impact of problems when possible
- Work with others to reach solutions

**Assets**:

- Certified Business Analysis Profession (CBAP) Accreditation
- Good understanding of systems development methodologies
- Technical writing
- Project Management understanding (i.e., Understands project requirements, working to successful project implementation)
- Software Quality Assurance understanding (i.e., understands and applies quality/testing concepts and techniques)

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank al

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