Operations Field Supervisor

4 weeks ago

Laval, Canada Canada Cartage Full time

Operations Field Supervisor

Bilingual

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

The Operations Field Supervisor is responsible for providing overall operational supervision of dedicated transportation services including drivers, on-site staff and equipment, for a number of assigned customers. This position will support the ongoing development and implementation of the Company's business plan, while maintaining a cost-effective operation and providing superior customer service.

**Location**:
***
**555 Autoroute 13, Laval**

**Schedule**:
***
**Monday**
**to Friday, days**

**What you’ll do**
- Manage customer schedules as requested
- Schedule appropriate drivers and equipment to meet the customer’s service requirements while maintaining the company’s budget commitment and mitigating overtime
- Manage domiciled and surge equipment requirements, including rental units
- Report on fuel efficiency and idle percentage
- Resolve equipment breakdown issues and driver scheduling issues
- Facilitate daily communication and issue management with customers, drivers and staff
- Review driver productivity and utilization reports and provide recommendations to Manager
- Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner
- Generate KPI reports and issue to management as required
- Audit all vendor invoices including fuel, rentals
- Audit payroll reports and OT reports
- Manage and monitor dispatch and admin performance
- Coordinate scheduled PM service of equipment to mitigate additional costs
- Partner with Safety & Compliance regarding accidents, incidents and safety priorities
- Review and report all non-revenue and stem hours to Manager
- Oversee driver agency vendor relationships and requirements
- Deliver stage one and two discipline to drivers as required.
- Manage and enforce PPE and uniform requirements of drivers.
- Manage in accordance with the company’s policies and procedures to obtain optimal customer service and efficiency
- Developing and maintaining customer SOP's for each assigned account
- Coordinate a standing weekly schedule of customer site visits, ensuring consistent engagement with customers and drivers
- Participate in customer meetings as requested
- Track customer key performance indicators
- Develop strong working relationships with key stakeholders within our customers organizations

**What you’ll bring**
- Minimum of 2+ years in a management, supervisory, or lead capacity, preferably in the transportation, logistics, or warehousing industry.
- Excellent verbal and written communication skills in both English and French
- Strong leadership and analytical skills
- Ability to handle multiple projects and tasks
- MS Office proficiency necessary; Outlook, Excel, Word, etc.
- Direct experience with staff scheduling in a variable work volume environment required.
- Experience in a 24 x 7 operation, preferably in the transportation, logistics or warehousing industry.

**Why people love working for Canada Cartage**
- Extended health and dental, retirement plans
- Paid personal days and sick days
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

**We are a top employer**

Canada Cartage has been recognized on the Forbes list of Canada’s Best Employe

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