Assistant Store Leader

3 weeks ago

Etobicoke, Canada Kate Spade Full time

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Assistant Store Leader, Specialty

The successful individual will leverage their proficiency in retail to

Client & Service Expert:

- Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
- Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
- Ensure team is compliant with all clientele standards and thank you note program.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/Steward of Talent:

- Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
- Responsible for assuming the SL role in manager’s absence.
- Lead by example with the achievement of personal sales goals.
- Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
- Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

Operational Excellence:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
- Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

The accomplished individual will possess...
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficiency in windows-based software such as excel, word and outlook

Physical Requirements
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in

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