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Assistant Store Manager, Experience

1 month ago

Etobicoke, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
**Position Overview**:
The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteleing and after-sale customer engagement.

**What You’ll Do**:

- Achieve or exceed sales targets including both the top and bottom line results
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
- Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
- Drive location’s Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
- Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
- Train teammates in product knowledge, brand history and effective storytelling
- Empower and encourage teammates to build brand loyalty and drive employee engagement
- Mentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaboration
- Develop future leaders while identifying external talent for the retail business

**Let’s Talk About You**:

- Minimum 3 years of retail management experience
- Previous experience working with affluent and luxury brands in high traffic locations
- Experience with CRM tools and processes
- Excellent analytical skills with a proven understanding of retail math/metrics
- Excellent time management and organization skills with the ability to multi-task in a fast-paced environment
- Strong business sense and keen attention to detail
- Consistently exhibits the brand's values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Advanced skills in Microsoft Office, specifically Word and Excel
- Bonus points for proficiency in another language

Additional Information

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.