Assistant Store Manager, Experience

6 days ago

Etobicoke, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

**Job Description**:
**Position Overview**:
The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteleing and after-sale customer engagement.

**What You’ll Do**:

- Achieve or exceed sales targets including both the top and bottom line results
- Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
- Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
- Drive location’s Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
- Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
- Train teammates in product knowledge, brand history and effective storytelling
- Empower and encourage teammates to build brand loyalty and drive employee engagement
- Mentor teammates to ensure they maintain the brand's expectations of quality and authenticity while supporting cross functional collaboration
- Develop future leaders while identifying external talent for the retail business

**Let’s Talk About You**:

- Minimum 3 years of retail management experience
- Previous experience working with affluent and luxury brands in high traffic locations
- Experience with CRM tools and processes
- Excellent analytical skills with a proven understanding of retail math/metrics
- Excellent time management and organization skills with the ability to multi-task in a fast-paced environment
- Strong business sense and keen attention to detail
- Consistently exhibits the brand's values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
- Advanced skills in Microsoft Office, specifically Word and Excel
- Bonus points for proficiency in another language

Additional Information

**What’s in it For You?**
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

  • Assistant Store Manager

    3 weeks ago

    Etobicoke, Canada JACK & JONES Full time

    **Position**:Assistant Store Manager, JACK & JONES **Reports to**:Store Manager **Location**:Sherway Gardens **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family - Participate in a monthly bonus program of between $ 200 - $ 1400 to be won (depending on store volume) - 2...

  • Assistant Store Manager

    4 weeks ago

    Etobicoke, Canada JACK & JONES Full time

    **Position**:Assistant Store Manager, JACK & JONES **Reports to**:Store Manager **Location**:Sherway Gardens **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family - Participate in a monthly bonus program of between $ 200 - $ 1400 to be won (depending on store volume) - 2...

  • Assistant Store Manager

    2 weeks ago

    Etobicoke, Canada FOX HOME Full time

    BRAND: FOX HOME LOCATION: FAIRVIEW MALL Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada. As the Assistant Manager you must be an exceptional leader who can motive, inspire, and develop the store team to maximize sales and profits,...

  • Assistant Store Manager

    2 weeks ago

    Etobicoke, Canada FOX HOME Full time

    BRAND: FOX HOME LOCATION: SHERWAY GARDENS Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada. As the Assistant Manager you must be an exceptional leader who can motive, inspire, and develop the store team to maximize sales and profits,...

  • Assistant Store Manager

    2 weeks ago

    Etobicoke, Canada Swatch Group Canada Full time

    **Job description** As an Assistant Store Manager, you will report to the Store Manager and will be responsible for managing every facet of the business in the absence of the store manager. You will effectively and efficiently ensure adherence to company policy and procedure. You will be expected to support the Store Manager in driving sales by motivating...

  • Assistant Store Manager

    3 weeks ago

    Etobicoke, Canada Oscar Wylee Full time

    **_Receive 2 x free prescription eyewear per calendar year to keep you on trend! _** Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an...

  • Assistant Store Manager

    3 weeks ago

    Etobicoke, Canada Rogers Communications Full time

    Our Rogers Wireless team is growing! We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands - Rogers, Fido, and chatr -...

  • Assistant Store Manager- Sherway

    4 weeks ago

    Etobicoke, Canada Fox Group Canada Full time

    Who are we? Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that we will be opening our Fox Home store in Canada. We couldn’t be more excited! Fox Home is a global homeware and têxtile lifestyle brand...

  • Dynamite - Assistant Store Manager

    2 months ago

    Etobicoke, Canada Groupe Dynamite Inc. Full time

    Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of _Montreal's Top Employers 2020_ and as one of _Canada’s Top employers for Young people 2020_! Be part of our team! We are currently looking for an Assistant Manager. The Assistant Manager reports to the Store Manager...

  • Assistant Store Manager, Mango Sherway

    4 weeks ago

    Etobicoke, Canada MANGO Full time

    **BRAND: MANGO** **POSITION: ASSISTANT STORE MANAGER** **LOCATION: SHERWAY GARDENS MALL Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more...

  • Assistant Store Manager, Mango Sherway

    15 hours ago

    Etobicoke, Canada MANGO Full time

    **BRAND: MANGO** **POSITION: ASSISTANT STORE MANAGER** **LOCATION: SHERWAY GARDENS MALL Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more...

  • Retail Cannabis Assistant Store Manager

    2 weeks ago

    Etobicoke, Canada Growers Retail Full time

    **RETAIL CANNABIS STORE ASSISTANT MANAGER** **Location**:970 The Queensway, Toronto ON Other Store Locations: 1021 Pape Avenue, Toronto, ON 2002 Lawrence Avenue East, Toronto, ON 821 Brimley Road, Toronto, ON 492 Parliament Street, Toronto ON 2620 Danforth Avenue, Toronto ON 1239 Bloor Street West, Toronto, ON 50 Westmount Road North, Waterloo,...

  • Assistant Front Store Manager

    3 weeks ago

    Etobicoke, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 1735 Kipling Ave., Etobicoke, Ontario, M9R 2Y8 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Assistant Front Store Manager

    2 weeks ago

    Etobicoke, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 125 The Queensway, Etobicoke, Ontario, M8Y 1H6 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical and...

  • Assistant Store Manager, Mango Sherway

    2 weeks ago

    Etobicoke, Ontario, Canada MANGO Full time

    BRAND:MANGOPOSITION:ASSISTANT STORE MANAGER**LOCATION: SHERWAY GARDENS MALLFox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn't be more excitedMango,...

  • Retail Cannabis Assistant Store Manager

    2 weeks ago

    Etobicoke, Ontario, Canada Growers Retail Full time

    RETAIL CANNABIS STORE ASSISTANT MANAGERLocation:970 The Queensway, Toronto ONOther Store Locations:1021 Pape Avenue, Toronto, ON2002 Lawrence Avenue East, Toronto, ON821 Brimley Road, Toronto, ON492 Parliament Street, Toronto ON2620 Danforth Avenue, Toronto ON1239 Bloor Street West, Toronto, ON50 Westmount Road North, Waterloo, ON***The Retail Cannabis Store...

  • Store Manager

    2 weeks ago

    Etobicoke, Canada Steve Madden Full time

    **Title**:Store Manager **Reports To**: District Manager **General Summary**: Manages the day-to-day operations of a retail store to achieve targeted productivity, sales and profitability. Assists in all aspects of the daily operations of a retail store. Store Managers may be required to perform duties of all store personnel. **Major...

  • Assistant Store Manager

    3 weeks ago

    Etobicoke, Canada Fortinos Full time

    **Mandate**: The ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs. **Passion & commitment to customer service is a key driver for our Company** **Operational Responsibilities**: - Ensuring exceptional customer service is...

  • Assistant Front Store Manager

    4 weeks ago

    Etobicoke, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 125 The Queensway, Etobicoke, Ontario, M8Y 1H6 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Assistant Front Store Manager

    14 hours ago

    Etobicoke, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 125 The Queensway, Etobicoke, Ontario, M8Y 1H6 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...