Foh Team Lead at Fresh On Hurontario

3 weeks ago

Mississauga, Canada Fresh Restaurants Full time

**Location**:
Fresh on Hurontario (5031 Hurontario Street - Unit C2, Mississauga, ON L4Z 3X7)

**Position Overview**:
Reporting directly to the General Manager and indirectly to the Assistant FOH Manager, the FOH Team Lead is in charge of assisting with the overall operations of the front of the house to ensure guest satisfaction by providing excellent customer service. The FOH Team Lead will ensure policies and procedures are followed ensuring that it complies with both company and food safety standards. This includes cleanliness of the front area, organized delivery pick-up experience, attractive retail display, etc. They will train and educate the Cashiers on daily tasks, various stations, and product knowledge. The FOH Team Lead is vital in securing processes and procedures to instill efficiency in the front of the house and maintaining high team morale with staff development and growth in mind. A FOH Team Lead is expected to be a role model with the ability to complete hands-on tasks to ensure a smooth service and resolve guest escalations. The ideal traits for this position would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

**What Are We Looking For?**:

- 1+ years of experience in a high volume kitchen or restaurant
- 1+ years of experience with employee management
- Open and flexible availability, including evenings and weekends
- Able to complete physically demanding tasks - standing for long periods, lifting 50lbs, bending and reaching, etc.
- Quick learner when it comes to technology, software, and kitchen operations
- Excellent communication skills, organizational skills, and problem-solving skills

**What’s In It For You?**:
Fresh Restaurants values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team. The FOH Team Lead can also have scheduled shifts as a Host/Cashier or Server where they would receive $1 per hour more than what those positions would normally be paid. With ample room to grow, other employees in the FOH Team Lead position have moved into other roles such as Assistant FOH Manager. Employees are motivated by the positive brand and continuous career growth. We offer:

- Paid Breaks & % of tips
- Flexible Hours - No more late nights or early brunch shifts
- Employee Health Plan - Free and available your first day, includes coverage for vision, dental, massage, therapy, and more.
- Discounts - All Fresh team members get discounts at local gyms and retailers.
- COVID-19 Safety Procedures - Fresh has extensive COVID-19 guidelines that put our teams' health and safety first.

**Summary of Responsibilities**:
Employee Management
- Acts as a role model for employees by upholding all standards, policies, and operating systems
- Trains BOH staff on prep, temperature logs, maintenance practices, etc
- Improves employee retention by coaching and committing to the growth and development of BOH staff
- Emphasizes the safety, sanitation, and security awareness when overseeing the training of staff especially when operating equipment
- Participates in hiring cycle, disciplinary process, and promotion process for all BOH staff by providing input on current department dynamics and observations as needed
- Reacts appropriately when an employee is injured at work by following the health and safety procedure and filling out an Incident Report and requesting a manager complete the WSIB form
- Leads the pre-shift meetings as needed ensuring the team is informed and engaged
- Updates the schedule to reflect the daily attendance within the BOH team
- Holds BOH staff accountable to all procedures and standards set out by Fresh
- Develops staff knowledge on food safety and proper use of kitchen equipment correcting any action that would put staff and guests at risk
- Emphasizes the safety, sanitation, and security awareness when training staff in operation of all kitchen equipment and utensils
- Completes tasks assigned by the KM and AKM while remaining accountable for the overall shift
- Attends manager meetings as required and is prepared to participate by actively listening and encourages and includes the opinions of others
- Engages in Tiproll Committee meetings and responsibilities as outlined by the Tiproll Committee Policy
- Participates in management training such as diversity and inclusion, procedures, skill development, etc.
- Represents the Fresh brand positively when negotiating with vendors, suppliers, employees, and guests
- Brainstorms strategies to improve morale, reduce turnover, increase teamwork and decrease disengagement

***:
Operations Management
- Ensures all dishes that are served are visually appealing and cooked to perfection in a timely manner
- Communicates with KM and AKM about concerns regarding stock levels, workflow, equipment, and employee issues

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