Legal Aid Worker

2 weeks ago

Brantford, Canada Legal Aid Ontario Full time

**Company Bio**

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

**Primary function**

Home Location: Brantford
Secondary Location: N/A
Reporting to: Manager, Legal Services

**Key accountabilities**
- Assessment of the client need to determine the appropriate service for the client, including the early identification of vulnerable clients so that the appropriate service can be provided and/or referrals can be made
- Perform intake by interviewing clients (in-person, phone, video) to gather necessary information (case history) required for decision making and assist the staff and per diem lawyers with client queries, referrals, and requests for information;
- Creating worksheets, uploading documents to service integration and inputting data as required;
- Maintaining tickler systems, interviewing criminal clients and potential sureties as support for staff and per diem lawyers;
- Ability to determine legal and financial eligibility based on Legal Aid Ontario’s eligibility criteria;
- Perform office administration tasks such as answering phone calls, data input, ordering supplies, maintaining files, scheduling per diem duty counsel and other tasks as assigned
- Familiarity and competence with proper maintenance of client data base, computer information databases such as Legal Files, DivorceMate, PeopleSoft, conflict of interest systems, file tickler systems,
- Familiarity with financial and legal eligibility for Legal Aid Ontario programs, certificate coverage and Legal Aid Ontario Tariff guidelines;
- Travel may be required
- Health and safety duties as assigned

**Required skills & experience**
- Excellent communication and interpersonal skills for dealing with clients, lawyers, and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made;
- Good understanding of criminal and family court processes and the rules and practice directions for all levels of court serviced by duty counsel;
- Legal worker experience in criminal and family law;
- Knowledge of relevant criminal, and family law legislation;
- Proven ability to learn and adapt to new or modified policies and procedures;
- Demonstrated commitment to client service and relationship building skills;
- Demonstrated ability to work as part of a team;
- Possess significant knowledge of Legal Aid Ontario’s mandate and priorities;
- Intermediate to advanced computer skills, including familiarity and competence with proper maintenance of client data base, computer information databases such as PeopleSoft;
- Well-developed interview skills;
- Ability to determine legal and financial eligibility based on Legal Aid Ontario’s eligibility criteria;
- Written and oral French language skills are an asset;
- Demonstrated ability to use latest communication technologies including Smartphones and videoconference systems;
- Must have intermediate knowledge of the following Microsoft programs: Word, Excel, and PowerPoint
- Excellent family law drafting and word processing skills, familiarity with family law software programs, such as DivorceMate and Legal Files would be an asset.

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**Equity Statement**

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment tea

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