Multi-site Supervisor

2 months ago

Brampton, Canada Services and Housing In the Province Full time

**About the Job**:
Reporting to the site Program Manager, the Supervisor will be responsible for providing supervision and mentorship to staff supporting clients experiencing mental health challenges at their designated program site.

The Supervisor will be responsible for task delegation, scheduling, supervision, staff performance reviews/evaluation Union and Non-Union, disciplinary action in accordance with the Collective Agreement, support and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and support that address their health and wellbeing over the longer term.

The Supervisor, dependent on organization need, may require to support another site location and can expect to rotate every 6 months or annual at another location long term.

**Duties and Responsibilities**:

- Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff.
- Overseeing the adherence to all IPAC, Public Health Recommendations (COVID Protocols), Health and Safety Standards and EDI in accordance with SHIP’s Policies and Procedures.
- Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals
- Assist in ensuring the safety and wellness of the staff and residents.
- Task delegation, supporting disciplinary action, and/or direction to staff
- Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach
- Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement
- Support the recruitment process for potential team members and provide input on the selection process
- Ensure operational needs are met through oversight of schedule
- Ensure staff adhere to policies, procedures, and/or the collective agreement
- Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
- Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates 24/7
- Provide direction to develop individual person-centered service plans addressing the immediate short-term needs with a focus on individualized housing plans
- Liaise with community support and partners
- Work independently and collaboratively within a team to provide housing stability support
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values and promote that same commitment within the team
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 3+ years’ experience supporting youth or the homeless population
- 2+ years’ experience in a supervisory capacity
- Knowledge and experience within a unionized environment
- Knowledge of mental health and addictions/justice support services
- Individual and group counselling skills
- Excellent assessment, risk management, and consultation skills
- Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices
- Proven experience with the mental health population while collaborating with partners and other community resources
- Excellent time management, communication, people management, etc.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage
- Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Reporting Function**:
The Supervisor will report directly to site Program Manager. They will work with both internal and external partners and will interact with all levels within the organization.
They will manage day-to-day operation of field staff and have decision-making influence to hire/terminate and manage accordingly. They will be a support system, resource, and an advocator for the team and Company.

**Working Conditions and Physical Requirements**:

- Saturday - Sunday, schedule Shift with the requirement to work overtime based upon program circumstances
- Excess/overtime ho

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