Patient Flow Manager

3 weeks ago

Brampton, Canada William Osler Health System Full time

**JON SUMMARY**:
With a focus on patient and family centred care, the Manager of Access and Flow will plan, manage, and evaluate the flow of patients from William Osler’s emergency department and inpatient units through a broad subordinate structure including personnel assigned by William Osler. The Access and Flow Manager works closely with the assigned management personnel and interdisciplinary teams of William Osler to ensure support and coordination of the organizations access and flow leaders. Works collaboratively with William Osler Program Directors, Quality and Decision Support to strategize and implement changes to practice that achieve optimal patient flow. The Manager also provides leadership, in consultation with William Osler program directors, in the development of communication materials to patients and families with respect to admission, hospital stay and discharge. This position leads initiatives to improve flow processes by optimizing best practice utilization strategies and sustaining the outcomes in collaboration with the access and flow team as well as the organizational access and flow council. This position also works to ensure that patient engagement in process improvement for the management of flow.

**POSITION RELATIONSHIP**:

- Reports to the Director, Access & Flow, Staffing Scheduling Services, IPAC and Admitting and Registration
- Collaborates with the Clinical Service Managers and Program Directors
- Works with services and departments optimizing of patient flow across the organization

**QUALIFICATIONS**:

- Registered member of a health discipline
- Undergraduate Degree required, Master’s Degree preferred
- Minimum of five (5) years’ recent leadership and management experience in an acute care setting
- Demonstrated ability to establish effective interpersonal relationships including effective collaboration with interdisciplinary teams and external partners
- Outstanding problem solving and change management skills
- Analytical and problem solving skills requires
- Management of data bases and knowledge of tools to maneuver data
- Excellent oral, interpersonal, and written communication skills
- Proven ability to establish positive relationships
- Highly motivated team player
- Established reputation as a consultative, collaborative, coaching and mentoring style of leadership
- Evidence of collaboration across disciplines/divisions/departments/programs
- Ability to travel between campuses, as required

**Leadership and Collaboration**
- Demonstrating ability and experience in **five** leadership domains

**L**eads self

**E**ngages others

**A**chieves results

**D**evelops partnerships and

Leverage information-driven and **G**oal-oriented processes in driving change and improvement;
- Works collaboratively with the Leadership team, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the program Director(s);
- Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data, interpretation of data and provide feedback to the team on findings;
- Identifies gaps in processes, policies and procedures and support the sustainable delivery of excellent patient inspired care;
- Facilitates huddles and chairs team meetings and attends other internal/external meetings, as appropriate

**Performance Objectives/Ongoing Accountabilities**
- In consultation/collaboration with the directors, physician partners and team members, will develop and implement the Access and flow initiatives, functional and strategic plan for the services/departments.
- In consultation/collaboration with the directors, defines the organizational supports and structures required to optimize services and service delivery
- Enhance internal partnerships and community linkages
- Participates in the development of processes to monitor quality and identify and manage risks to patient/patient care with respect to discharge planning activities
- Establish a professional practice climate and facilitates a multi-disciplinary approach to patient care
- Hires, orients and manages staff, including elevating performance as determined by human resource policies, union contracts, legislation and standards of practice
- Develops, monitors, controls and evaluates the budget in collaboration with directors, physicians, health care professionals and staff in a team-oriented culture
- Develops processes for selecting, evaluating and maintaining material/equipment/processes needed for enhancing patient care and patient / family experience
- Fosters an engaged workforce, seeking opportunities for improvement, staff development and support
- Monitors patient/family and staff satisfaction programs in relevant areas and organizes improvement opportunities, as appropriate
- Develops and maintains effective interdepartmental relationships and participates in activities which contribut

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