Service Manager

4 weeks ago

Mississauga, Canada Tandet NationaLease Full time

Tandet Group of Companies is family owned and has been in business for 40 years. From logistics to equipment to power, we connect people and goods, ensuring that products always arrive at their destination in an efficient and cost-effective manner. Tandet has received the Top Fleet Employer award for 3 consecutive years now.

Reporting to the Director Fleet Operations, the Service Manager is responsible for providing leadership, direction and support to our Mississauga Facility.

This location specializes in servicing and maintaining our internal fleet of dedicated company equipment along with a select group of external fleet equipment.

**Key Responsibilities**:

- Provide overall leadership, motivation, development and direction to shop employees in daily shop activities
- Plan and organize daily activities of shop employees to maintain consistent work flow and maintain deadlines
- Effectively communicate with customers and focus on a high level of customer service and satisfaction
- Responsible for managing the facility, operating expenses and overhead costs
- Communicate with dispatch to plan and schedule all monthly equipment PM’s
- Review financial results to maintain monthly budget
- Schedule work hours to ensure efficient operation and throughput of service department
- Monitor and ensure a high level of shop productivity
- Optimize staffing levels
- Establish and maintain good working relationships with vendors and suppliers
- Ensure that all reporting employees adhere to company safety policies and procedures
- Manage and maintain the facility and yard while ensuring operational compliance
- Process work orders and ensure monthly work order completion, manage inventory levels, oversee parts department and invoice processing
- Promote and develop a positive culture both internally and externally
- Other related duties as assigned

**Requirements**:

- High School Diploma or equivalent. College or post-secondary education is preferred
- Five years combined experience in Heavy Truck or related industry experience preferred
- Minimum three years of management experience in a similar capacity
- Strong interpersonal skills; outgoing, positive thinker and self-motivated
- Sound decision making, problem solving and time management skills
- Competency in the following areas required; customer service, administrative skills, managing a team, proficiency with software and computers
- Valid driver’s license and Drivers Abstract

**Assets**:

- Licensed Truck and Coach Technician (310T)
- Management diploma, certification or equivalent

**Tandet Offers**:

- Competitive wages
- Group Insurance Benefit Plan including paid medical, vision and dental plan.
- Life Insurance
- Performance Incentive Plan
- Family oriented team environment
- Career advancement opportunities

We wish to thank all applicants for their interest in a career with Tandet, but advise that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- bulk tanker: 1 year (preferred)
- Service Manager: 1 year (preferred)

Licence/Certification:

- 310T or 310J License (preferred)

Work Location: On the road

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